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Assign work and supervise the daily operations of the team, and be responsible for research and resolution of issues/inquiries
Audit deliverables, plan and manage resources for completing deliverables in accurate and timely manner
Ensure full understanding of new business transition/migration and ensure proper implementation within the team
Demonstrate satisfactory resolution of issues and ensure to escalate operational risks determined to the 1st Line Manager in a timely manner to achieve risk excellence
Support manager to constantly review and optimize our operation, as well as drive the implementation of operational efficiencies and re-engineering initiatives
Be accountable for staff performance tracking, new staff on-boarding, overtime control, leave planning, as well as assist manager for individual development planning according to BPO Staff Development Framework
Work in conjunction with others and build professional working relations with internal & external clients; foster this culture within the team
Enforce adherence to the corporate compliance and risk management policies; support manager to implement BCP strategies , and risk control within the team
Act and dress professionally, instill a professional attitude at all times in the team
Bachelor's degree or above and minimum 3 years' experience in financial services, fund accounting and/or a back-office operations
Proven track record of innovation, creative solutions, and ability to design and drive change
Good interpersonal skill and strong team spirit, effective communication and negotiation skills
Self-motivated, creative and efficient in finding solutions to complex, time-critical problems and strong analytical ability