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If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.
We are currently seeking a high caliber professional to join our team as Client Service Executive.
Provides support to the Marketing function and Representative Offices in delivering high quality client service to customer base
Responsible for managing the processes associated with client transactions including new account openings, securities transactions, general account maintenance, customer account changes and account closings
Maintain the highest standard of excellence in client service by attending to client enquiries and requests
Explain operational matters to clients. Develop client awareness, understanding and ability to comply with our operational requirements
Prompt and appropriate action taken to address client feedback or complaints
Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
Provide support to the Offshore Representative Offices, receive, manage and log faxed transaction instruction, answer calls from clients and provide guidance
Minimum of Bachelor degree in business, finance, related field or equivalent experience
Proven and progressive private banking or equivalent
Good understanding of the major products or services available in the private banking industry
Credit Skills, ideally obtained in an area dealing with High Net Worth individuals or Business Banking
Technology Skills, knowledge of Microsoft Office Applications
Excellent communication skills in English, Mandarin or Cantonese
A good team player with drive for success and achievement
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.