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As a valued member of the Data Vendor and Research Services (DVRS) team for EMEA and APAC, you will work as part of a global team who work closely with business groups to deliver excellent vendor management across over 60 suppliers (150 globally). You will be instrumental in ensuring costs are controlled, service quality expectations are met, data licence usage constraints are understood and adhered to, vendor risk is managed, contracts reviewed and negotiated, and procurement and change request processes are followed.
Our diverse global team spans 3 locations (Minneapolis, London, Delhi) and you will be supporting our expansive internal client base (from Fund Managers to Sales teams) with their data vendor needs and delivering an excellent level of support.
How you will spend time your time in the team....Cost Control You will manage an inventory of services and associated costs You will provide regular and ad-hoc analysis of actual, planned and budgeted expenditure Reconcile invoices against the inventory, determine cost centre allocations, and process through to approval Identify and execute cost savings and cost avoidance through the contract renewal cycle
Quality Control You will help maintain working relationships with suppliers You will be responsible to manage an escalation and issue resolution process Maintain information on service measures, issue logs and contribute to an ongoing process of evaluating service quality Plan, arrange, attend, and chair service review meetings Work with legal and finance to ensure effective controls over key documentation (contracts, SLAs, letters etc) Participate in Vendor Risk Assessment (VRA) calls and manage all subsequent actions with vendors through to completion in a timely fashion
User Support You will maintain relationships with service owners in the business, understanding current perceptions of supplier services and priorities for change You will also ensure information on supplier issues or changes are communicated appropriately within the business Manage the delivery of services to end users via co-ordination of training and the roll-out of new services Advise users on information/data resources available to them through existing and possible licences Liaise with Technology to ensure upgrades and enhancements are rolled out effectively
Licence management You will help maintain a catalogue of data licences, permitted and non permitted use You will provide support on queries on standard contractual terms and conditions And you will also provide advice on permitted usage of data and communication to users to ensure any constraints are understood and adhered to
Service changes and procurement Manage change request process, ensuring policies and processes for service change requests and procurement are followed Participate and lead project activities that require 3rd party data, these can vary from leading small initiatives to being part of global transformation projects Adhere to the business procurement policy and ensure all steps at contract renewal are completed and recorded on time, and that services are un-interrupted Develop and maintain a strong industry, market and supplier-specific knowledge base Identify opportunities to reduce the amount of time spent on tasks and ways to re-engineer inefficient and ineffective processes
Who you will be working with....
Business Heads - contract approvals, invoice approvals and service management
Investment Professionals - to deliver services and manage issues
Finance - budgeting, invoicing
General Counsel Office (GCO) - contracts and licencing issues
Technology - co-ordinate delivery of services and ensure compliance with technology policy
Other Data Users - escalation of issues
Data Vendors - relationship management and oversight
Industry Working Groups - e.g. IPUG to understand industry best practise
If you also had this it would be great....
Knowledge - a significant level of industry knowledge, and related products and services needs to be built up to support the role
Negotiation skills are required to achieve the optimum service standards at the lowest cost
Strong prioritisation skills are required to manage the competing demands of users, suppliers and business change
About Columbia Threadneedle Investments
You'll find the promise we make to our clients is the same one we make to our employees: Your success is our priority. Here, you'll find growth and career opportunities across all of our businesses. We're intentionally built to help you succeed. Our reach is expansive with a global team of 2,000 people working together. Our expertise is diverse with more than 450 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies and we have the capability to create bespoke solutions matched to clients' specific requirements. Columbia Threadneedle is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive workplace that supports the diversity of our employees and reflects our broader communities and client-base. We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.