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Customer Experience Insight Lead - Virtual Banking
Standard Chartered Bank
February 4, 2020
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
As one of the biggest banks in market, we are rapidly expanding by growing a new virtual banking business in Hong Kong. We see ourselves as a fast growing start-up company where you will enjoy autonomy and teamwork at the same time, solving new and exciting problems in a nimble and agile way. Join us and be part of history making for future banking experience!
The Role Responsibilities
Be responsible for designing, conducting, analysing, and presenting research in a fast-paced agile software development environment, from the initial stages of enquiry, through A/B testing, to post go-live validation
Employ a wide range of research methods including strategic design research and contextual inquiry, participatory design workshops, leading interviews, formative and summative usability studies, designing and conducting quantitive surveys, and analytics and UX metrics
Lead research projects with cross-functional stakeholders including designers, product owners, and developers, ensuring all stakeholders are exposed to and experience customer insights first hand
Track, communicate and evangelise insights, goals and metrics to Product Teams
Work autonomously on multiple concurrent propositions supporting the UX Designers and their corresponding Product Teams
Our Ideal Candidate
Undergraduate degree in Psychology, Social Science, Human Computer Interaction, with a focus on
qualitative and quantitative research, or an equivalent qualification
Solid experience in conducting research as part of a team dedicated to developing digital service offerings
Positive attitude and an intrinsic motivation to deliver highest quality work
Strong interpersonal and teaming skills, empathy and willingness to work in multidisciplinary team.
Apply now to join the Bank for those with big career ambitions.