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You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions, as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).
Ensure all the BAU support queries from business are handled on priority and within agreed SLA and also to ensure all application stability issues are well taken care off.
Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem solving techniques and processes are applied
Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.
Be responsible for your own engineering delivery and using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.
Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
Participation in production change review/documenting, raising appropriate CAB questions and ensuring the deployments of every change have followed the standards and completed successfully.
Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.
Update the RUN Book and KEDB as & when required
Participate in all BCP and component failure tests based on the run books
Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support
Proactive event monitoring and ensuring the alerts/events are well handled by referring to runbook and also taking initiative in creating new ones if required for future reference
Drive knowledge management across the supported applications and ensure full compliance
Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.
Skills and Qualifications:
Recent experience of applying technical solutions to improve the stability of production environments
Working experience of some of the following technology skills:
Operating systems (e.g. UNIX, Windows) and the underlying infrastructure environments
Business Continuity/Disaster Recovery - Experienced
Operational Management - Experienced
Domain Knowledge: Any domain knowledge listed in Corporate Banking section would be advantageous
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click here to find out more about diversity and inclusion at Deutsche Bank.