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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Minimise fraud losses for Cards/Online/products by analysis of fraud control reports, MIS reporting and compliance, by actioning alerts on the Fraud Detection systems and reports within stipulated timeframes, policies and processes laid down.
The Role Responsibilities
Working in a 24 hours centre for Fraud Risk Surveillance
Ensure orderly filing of relevant documents/reports reviewed.
Review Risk reports generated
Timely review of Fraud detection alerts and closure as appropriate.
Timely blocking of client accounts (Card, user login, etc,.) for suspicious fraudulent activity
Timely confirmation of suspicious transactions, and blocking/unblocking accounts with suspicious activity
Ensure that policies and processes are followed to identify and minimise accounts that show a high-risk usage pattern
Ensure that alerts are monitored and actioned on a case to case basis with a balance of fraud risk and customer service
Timely communication of key information and trends to Supervisor / Top Management.
Actioning of all related processes within mandated timeframes
Report reviews, customer call backs
Maintenance and archival of all department documents based on prevailing guidelines
Our Ideal Candidate
A good understanding of systems / procedures
An understanding of the risk involved in various transaction types and account holder profiles
Ability to communicate fluently in Cantonese and Hokkien with clients
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .