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Analytics and big data are changing the world. At CommBank we understand this and have significant focus on using the power of data and analytics to provide unique customer experiences and to transform our business. Come and be part of a team that really wants to make a difference! Our Team
The Fraud Data Analytics team, part of Direct Channels within the Retail Banking Services business unit, drives the Group's innovation in fraud management. The team supports the operations of Group Fraud Management Services, responsible for the protection of CBA and Bankwest customers and monetary assets from fraud and financial loss. Fraud Analytics is responsible for developing and enhancing the Group's fraud detection systems, algorithms, and reporting engines. Our analytics run on Australia's largest real-time transaction monitoring system, handling millions of transactions per day. Key functions of Fraud Analytics include:
Maintaining the Group's fraud detection algorithms through intelligent automation.
Studying emerging fraud trends.
Developing advanced models of fraud behaviour.
Reporting fraud losses across the Group's products and channels. Fraud Analysis is responsible for the definition and execution of efficient and robust fraud analytics procedures for the Group.
What You'll Do
Make continual improvements to detection system rules to ensure maximum detection occurs whilst false positive and point of detection remains low
Ensure detection system rules do not adversely affect customer experience
Provide insights into trends and anomalies - including root cause
Produce high quality documentation and standards for all aspects of analysis.
Understand the key priorities of our customers and demonstrate value add
Ability to prioritise work load effectively and call out any potential delays
Ability to analyse and recommend mitigating strategies to emerging fraud trends within a short timeframe
A willingness and ability to work unsupervised and under challenging deadlines
Actively detect and manage compromise events, ensuring strategies are implemented which effectively manage associated risk
Drive operational cost efficiencies through assignment of rules to at risk customer segments
Proactively use visual analytics to display insights to stakeholders
Ability to build models to detect emerging fraud trends
Build effective working relationships within Group Fraud Management Services, CBA and Bankwest
Manage potentially difficult interactions ensuring the appropriate priority or severity level is assigned
What are we looking for:
Ability to document business requirements
Advanced verbal, written and numeracy skills
A demonstrated ability to work with business stakeholders to resolve issues
Fraud experience preferable
Data analysis and data insights
SQL &/or SAS experience
Tableau (nice to have)
We would consider University Graduates with a Degree in a quantitative discipline such as mathematics, statistics, computing, science, engineering or actuarial studies
You You are an analytics and data professional with a love of data and a passion for analytics and a cool way of communicating data driven findings. You love to be part of a diverse and technical team and love to be part of a high performing culture.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.