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We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
We're on a mission to build the relationship-focused bank of the future and we're looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what's right for our clients, our people, and our communities, and we strive for excellence in everything we do. Because life at CIBC is not only what you do, but how you do it. To learn more about CIBC, please visit CIBC.com
What You'll Be Doing
The Bilingual Background Screening Analyst provides background screening verification for potential and current employees and contingent workers that involves researching, analyzing, documenting and advising the results to various lines of business through recommendations and reports. The role schedules, organizes and co-ordinates work effort with two outsource suppliers (Sterling Talent Solutions, and Allegis Global Solutions) and HR, Talent Acquisition to ensure background verifications are completed within an established standard level agreement.
The successful candidate must be bilingual in French and English.
How You'll Succeed
Investigation - Apply an investigative mindset to analyze the quality, relevance and validity of information gathered to formulate conclusions and assess risk to the Bank.. Identify potential issues that may impact the hiring of potential employees and contingent workers and the continued employment of existing employees and contingent workers to ensure compliance with CIBC's Global Hiring Policy. Further investigation is required on ~40% of files. Initiate candidate contact when further clarification is required, and respond to candidate inquiries. Conduct research to gather, validate, and document ensuring data integrity, maximum operational efficiency, and consistency with Corporate Security's due diligence program for use by others. Manage a portfolio of approximately 50 files at any given time with an account ownership model. Ownership and accountability of a file for all background screening activities and clearance recommendation
Relationship Management - Build and maintain relationships with diverse groups (HR, Talent Acquisition, and third-party vendors) to ensure a smooth and efficient background screening process while also meeting pre-determined SLAs. Display professionalism, discretion and sound judgment in dealing with situations that are often extremely sensitive due to the nature of the confidential information handled within this role
Attention to detail and Organizational Skills - Manage multiple priorities such as data entry in background screening and myCareer applications, a strong working knowledge of CIBC's personal banking systems, maintaining shared mailboxes and drives, and administering day to day tasks efficiently while also maintaining confidentiality.
Problem-Solving - Measure and monitor risk by identifying potential issues before the onboarding of individuals. Act with due diligence; ensure data integrity and recommend solutions to enhance current background screening processes. Exercise judgement when dealing with issues in a client-focused manner.
Who You Are
You can demonstrate experience in providing high levels of customer service while adhering to tight timelines. You are able to investigate situations in a subjective manner and make accurate recommendations understanding the impact. It's an asset if you have experience with background screening or verification processes.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers At CIBC, our people are our greatest asset. You'll become part of a diverse community that acknowledges everyone's unique talents, and empowers teams to do what's right for the client, and to do it well. As part of our team, you will:
Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
Prior to starting in this role, security checks, including a criminal record check must be successfully completed to the satisfaction of CIBC. An annual criminal record check may also be required.
What You Need to Know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact Mailbox.firstname.lastname@example.org
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit