CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
The Business Intelligence Lead plays a key role in building the data ecosystem within Customer Centre to support us in driving the agenda of data optimised decisioning for end users.
The individual is responsible for providing analytical support to optimise the performance of Customer Centre primarily in 7 core fields: Customer, Employees, Financials, Demand, Operations, Workforce Management and Risk. This is a role that span three domains of skills: statistical/mathematical reasoning, business knowledge/acumen and programming. Responsibilities
Continuously build on our database by collecting data from different sources
Use algorithms and programming to efficiency organize massive data sets
Apply statistical approaches and perform exploratory data analysis
Innovate to deal with data imperfections; data munging
Strong Business Acumen/Knowledge to prioritize business needs & promote effective analysis for respective stakeholders
Derive hypothesis and perform data iterations to promote effectiveness of data analysis
Prototype and Build Qlikview Dashboard via AGILE methodology to promote data awareness and in turn application requests
Derive hypothesis and perform iterations testing and proactively identify meaningful insights
Conduct regular maintenance and enhancements on Qlikview Dashboards to ensure relevancy, optimization and promote data-optimised decisioning
Execute and deliver assigned projects that supports pillars of Customer Centre Transformational Journey
At least 3 years of experience in a business analyst function in consumer banking/customer center area
Proficient in programming knowledge, in particular Qlikview, Python/R and SQL Business
Good understanding of Mathematical/Statistical tools (Basic Statistics and Relational Studies including ANOVA, Chi-Square, Clustering etc; Predictive Algorithms expertise would be an advantage)
Related experience in process improvements, project management and leading change management would be an advantage
Ability to see beyond the parameters of a single project to identify patterns, risks, trends and strategic context more broadly within the organization
Enthusiastic to uncover new opportunities to drive new data set collection
Creative in sourcing for new data, taking a different lens on data and in problem solving while playing by the rules
Proficient in MS Office (Excel and PowerPoint)
Meticulous and analytical to make informed decisions from data
Excellent written and verbal communication skills
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.