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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities & Our Ideal Candidate
Trade Operations :
Pre-process & verify trade transactions according to the individual delegated authority, laid down procedures and standard of service.
Understand fully the Service Level Agreement (SLA)
offered to customers
signed between the Country Processing Centre (CPC) and Global Shared Service Centre (GSSC), giving full support to achieving it.
agreed turnaround time for scanning documents to GSSC
To e nsure all trade transactions are accurately processed ( by GSSC ) / verified in accordance with the customers' instructions and according to the bank's operational instructions, procedures and policies and neither the customer nor the Bank is at risk.
To maintain all quality standards to ensure customers total needs are met and that continued effort is made to exceed the customers expectations.
Monitor morale and constantly motivate supporting staff to ensure optimum level of productivity and service standards are achieved.
Understand the risks associated with Products Processing and ensure that they are minimized.
Ensure full awareness of the responsibilities for
- Trade Policies - Group Policies / GDOI relating to Operations matters - Legal & Compliance
Operational Risk management
Money Laundering Prevention / Countering the Financing of Terrorism
and timely escalation of control failures based on the procedures laid down in the Escalation Policy accordingly
Maintain good internal & external customer relationship by responding promptly, accurately and courteously to enquiries, or request for advice relative to new or outstanding transactions.
To provide ad hoc support to Senior Manager for special assignments (e.g. Country / Group projects or initiatives).
To provide support across the units relative to guidance for transaction processing and training
of existing staff / new joiners in handling different products .
KCSA Responsible Person :
To report Unit's OR issues and losses to UORM
To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
To adhere to the agreed KCSA plans and timely submission of review
To identify and report
all exceptions on non compliance with standard controls
all weaknesses inherent in the standard controls
- proper record keeping on all KCSA related activities - independence in the conduct of KCSA, i.e. not selecting and reviewing - sample of self-performed transactions
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .