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Work in conjunction with individuals on the team as well as other Shared Services/COEs, outsource partners, Client Operations, other business units and external clients as needed to ensure seamless processing according to the fund's policies, to ensure NAV/yield accuracy and that all SLAs are met
Validate and review all daily activity while maintaining all required controls
Calculate and process fund and account activities, e.g. supporting NAV, SEC yields, cash movements, distributions, corporate actions, bank loans, processed transactions, etc. and prepares proofs as needed
Support the review and validation of data as needed, e.g. fund Net Asset Values, etc. as well as distribute information to Shared Services and Client Operations teams
Research and resolve exceptions, reconciliations, incorrect transactions and issues
Receive and resolve inquiries in a timely and accurate manner and communicates effectively with clients when necessary
Escalate unresolved issues to management as required
Maintain appropriate records of daily and monthly activities
Support the production of financial, performance and/or quality reports for client, shareholder, director and management as needed
Maintain knowledge of current alternative procedures and processes
Document any updates or changes to formal procedures, databases, etc.
Prepare and verify information for various projects/special requests as directed
Support training of new hires as necessary
During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
Perform other duties as assigned
Advanced Beginner to Proficient with a with a minimum of an Associate's degree and 0-2+ years of experience or equivalent
Collaborate for Results - Do more than we thought possible by working together to accomplish our goals
Effective Communication - Convey and receive messages clearly, with impact and empathy. Translate and adapt the pitch for each audience
Problem Solving & Decision Making - Develop solutions and provide counsel to ensure effective decisions are reached by employing timely, rigorous and logical analysis
Quality & Risk Management - Drive high quality outputs and ensure that organizational risks are managed through embedding effective controls
Process Workflow - Build and manage the flow of information and data to ensure an accurate output with limited issues and exceptions
Exception Processing & Resolution - Engage in exception resolution process, proactively resolve inquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues