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Wholesale KYC EMEA Regional Policy & Program Management Office - Executive Director
Wholesale KYC Operations (WKO) is a new team that is set up to support JP Morgan's Commercial Banking and Corporate and Investment Banking clients. WKO consists of ~3,000 employees across 20+ countries and supports public and private corporations, Banking and Non-Bank financial institutions, Investment Managers and Funds domiciled in over 180 countries. On average, WKO processes 30,000 KYC requirements annually.
Wholesale KYC Operations is undergoing significant amounts of change and disruption - industry, technology, and organizational. It is critical to develop and execute on a strategy that will enhance the organization's business and operational model and position it for continued success. Role Description:
We are seeking an Executive Director level candidate to lead our EMEA regional coverage for Policy & Program Management. The role will report directly to Betsy LaVelle, the Head of WKO Policy and Program Support. The EMEA regional lead will directly manage the Policy and Program Management resources based in the EMEA region, primarily London and Bournemouth. The role will matrix report to the Global Policy and Program Management Executive Directors to ensure alignment of global priorities and execution.. The Regional Lead will also closely partner with the GFCC, Production and Quality regional teams to ensure we have well defined processes and procedures to solve for end to end execution in a client and KYC user centric approach.
Partner closely with the global heads of Policy and Program Management to ensure global alignment of priorities and approaches to execution while supporting specific regional initiatives and needs.
Build, develop, and manage the regional teams responsible for Policy, Project Management, Procedures, and Change Management/Readiness working closely with Production and Quality to ensure that policies have been implemented as intended and that a sustained execution model is in place.
Partner with Front Office and WKO stakeholders to identify and prioritize initiatives to resolve control gaps in existing processes, establish new processes related to new policy requirements, and enhance operational efficiencies.
Required Skills and Qualifications
Strong background in leadership management disciplines and people management with the ability to lead, develop, coach, and motivate a diverse team.
Experience in working in partnership with Operations management with a proven track record supporting large teams across multiple global locations.
Strong ability to build relationships with and influence colleagues, business leaders and functional partners.
Confident communicator with ability to provide clear and succinct verbal and written updates.
Approaches role with a client and user experience lens solving for changes in an end to end manner.
Experience in leading teams undergoing a high amount of change.
Understanding of relevant statutory and regulatory requirements within the region in relation to Anti-Money Laundering and Counter-Terrorist Financing to facilitate sustainable solutioning of processes.
Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions.
Drives critical thinking and proactively seeks out best practices, anticipates clients' future needs and collaborates on ideas with others. Understands clients' needs and impact on relationship across J.P. Morgan.
Ability to drive issue resolution, collaborate with internal and external stakeholders to execute consistently on deliverables and communicate status updates and strategic direction.
About J.P. Morgan's Corporate & Investment Bank:
J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at www.jpmorgan.com .
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government's Disability Confident Scheme.
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