The Global Products team focuses on the development, delivery, and support of treasury, credit, trade finance, and liquidity management solutions and services to SVB's clients. Within this group, the Product Projects team is responsible for directing the design, development, and implementation of new products, enhancements, and operational improvements to meet strategic business and organizational objectives.
The Director Business Implementation Management drives programs of related business projects, and/or large, individual business initiatives to achieve strategic department and organizational objectives. These projects contain activities that may span functions, business units, companies, geographic regions, and cultures (e.g., international expansion). On such projects, this role is specifically responsible for driving (i) the end-to-end project life-cycle, from inception to delivery, on business initiatives with little or no technology component (such as business diagnostics, process improvements, market assessments, etc.), and (ii) business readiness and go-to-market preparations on large complex projects with a technology component (such as software development).
This role requires a background in business project management and/or change management, and its key accountability is ensuring that (i) SVB is prepared to market launch and support new or changed products, services, and operational processes, and (ii) changes are scalable and comply with all appropriate guidelines, including but not limited to SVB methodologies, regulatory compliance, risk management policies, industry standards, and best-practices.
Duties include:
- Driving multiple large enterprise initiatives simultaneously, leveraging both Agile and Waterfall methodologies, where appropriate, to achieve project objectives
- Develops and provides deep domain expertise in SVB's products, systems, operational processes, and clients' needs and applies these to help steer strategic projects, articulate scope, identify risks, and proactively mitigate them
- Partners with senior management of the business community to identify and prioritize opportunities to use process reengineering and technology to achieve the goals of the enterprise; Drives creation of and/or changes to existing products, processes, procedures, work flows, and related documentation
- Manages status reporting on assigned business initiatives and related communications to Executives and other key stakeholders
- In delivery of business deliverables, engages and manages overall coordination of cross-functional teams, including subject matter experts from various departments across the organization (e.g., Product Management, IT, Operations, Compliance, Internal Audit, Servicing, Legal, Marketing, Sales, Training & Communication, Accounting, Finance, et.al.)
- Designs, implements, and practices large scale strategies in change management, risk management, vendor management, business continuity management, and business implementation management
- Partners closely with Scrum Masters and Project Managers to ensure alignment of business activities with technical activities for effective, end-to-end change implementation and an optimal client experience
- Acts as an advocate for all business stakeholders within the lifecycle of a project, ensuring that their needs are understood and addressed in advance of launch
- Facilitates working sessions, vendor meetings, project team meetings on business initiatives, and attends scrum stand-ups and/or technical meetings where appropriate to drive business initiatives and/or business readiness
- Partners with Compliance, Internal Audit, and other departments to: respond to examinations and audit requests, manage execution and implementation of action plans, and ensure all processes and changes implemented fully comply with applicable regulations and legislation, standards, policies, and guidelines (e.g., BSA, AML, SOX, PCI-DSS, ECOA, et.al.)
- Collaborates with Legal, Product, Compliance, Credit, Product Training & Communications, et.al. on the creation of and updates to legal agreements and other client-facing materials
- Assists Product Managers, as needed, in assembling and authoring business cases and estimating project costs and benefits (ROI, etc.); on large, complex business initiatives, may also assist in shepherding projects or change requests through the approval and prioritization process
- Collaborates with Change Management Practitioners and Product Training & Communications on internal communications, client communications, training plans, and client-facing sales and support materials
- Manages business readiness preparations including process engineering; sales, operations, and servicing preparations; internal and external training and communications; system configuration implementation (business set ups); coordination of User Acceptance Testing (on waterfall projects), etc.
- Develops business roll-out / go-to-market plans, including managing client pilots and client migrations
- Drives and ensures completion of required post-launch activities, such as post-mortems/lessons learned, and measuring benefits-realization after project completion
- Assists in negotiating conflicts and prioritizing business priorities under conditions of limited resources and competing demands
- Collaborates with operational teams and client support as needed to resolve issues in a timely and effective manner
- Some travel required (< 15%) for meetings with colleagues, vendors, and clients as needed
Qualifications
Preferred skills include:
- Excellent leadership skills and communications and interpersonal skills; demonstrated ability to quickly build trust and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts, influence stakeholders at all levels, and distill and synthesize complex concepts into key messaging in concise laymen's terms
- Excellent organizational skills and ability to quickly break down large, complex initiatives into logical, manageable work packages, tasks, and sub-tasks for execution
- Deep expertise in Agile and Waterfall methodologies, business-centric project management, and financial product development and management (PMP and either CSM or PSM certifications preferred)
- Strong technical aptitude and ability to quickly learn new products, lines of business, channels (e.g. online, mobile, etc.), processes, software, data, systems, and client needs
- Expert risk management skills and ability to predict and mitigate risks and issues, as well as anticipating and proactively preparing for changes and impacts to clients and SVB's business
- Exceptional at gap and root cause analysis; Familiar with root cause analysis tools and techniques
- Polished diplomacy, active listening, persuasiveness, and presentation skills to evangelize new products or changes and gain buy-in, consensus, and cooperation in the face of conflicting viewpoints, resistance to change, constraints, etc.
- Critical-thinking, business analysis, and process engineering skills to manage, contribute to, and foresee pitfalls in process-related changes and deliverables
Bachelor's degree or equivalent work experience including -
- Minimum 14 years of experience in project management, business process engineering, and leadership of matrixed cross-functional teams with emphasis in change management, systems integration, risk management, vendor management, and reporting/business intelligence
- Minimum 3 years of experience in financial services, preferably commercial banking and treasury services (FX, trade finance, cards, merchant services, credit, liquidity mgmt, cash mgmt), with broad and deep expertise in related product development, operations, client-servicing, and regulatory compliance
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