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We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You'll Be Doing As a Senior Product Manager, you will support the creation of fraud risk policies and strategies across all channels and various product groups. Your work will help us quantify fraud risk exposures and evaluates loss prevention / mitigation strategies within Retail Markets. Your primary focus is to track and evaluate new initiatives that mitigate fraud on debit card, credit card and deposit accounts. You will support new initiatives through multiple project stages including risk identification, risk assessment, proposal evaluation, initiative funding submission, seed funding and business case. You will also own the tactical and strategic vision of fraud loss mitigation, and work closely with stakeholders to execute that vision. You will provide support and mentoring to junior colleagues. The targets for this role are based on achieving fraud loss targets and improving the client's experience in circumstances involving either fraud monitoring activities or confirmed fraud. The job will deal with projects ranging from minor change requests to monitoring and coordinating project funding requests exceeding $2MM.
How You'll Succeed
Operations and Risk Management - Identify both fraud risk exposures and fraud-related client impacts proactively through data analysis and operational observation such that fraud rules, policies and procedures can be optimized to limit fraud risk and optimize client experience. Support fraud strategy policy development to mitigate fraud risk and optimize the client's experience. Evaluate the prevention potential of new technologies and / or process changes for purpose of mitigating fraud and optimizing client experience.
Business Case Development - Track fraud strategy initiatives from idea formation, to initiative funding for new, earmarked, seed funding and business cases including investment costs, servicing costs and expected benefits. Support the business case creation for new initiatives, including documenting the assumptions, risk levels & loss conditions, modeling the financial impacts and primary functional controls in place. Maintain version control for the new initiatives business cases.
Relationship Management - Consult with internal partner groups including National Risk Monitoring, Fraud Loss Prevention & Investigations and Retail Market product groups to identify emerging issues and potential fraud exposures. Liase with and attend fraud risk forums to identify emerging trends, new technologies and industry best practices. Maintain contact with external organizations and vendors / suppliers; external organization such as payment associations for purposes of shared reporting and benchmarking, external vendors for purposes of evaluating new fraud prevention technologies.
Who You Are
You can demonstrate experience in risk management, a strong knowledge fraud management systems (e.g. PRM, Falcon), business cases preparation, project funding requests and budget processes.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers At CIBC, our people are our greatest asset. You'll become part of a diverse community that acknowledges everyone's unique talents, and empowers teams to do what's right for the client, and to do it well. As part of our team, you will:
Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
What You Need to Know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact Mailbox.email@example.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Job Location Toronto-750 Law Ave. W., E4 Employment Type Regular Weekly Hours 37.5