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As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Process design/Process Improvement
Establish and enhance policies & procedures/guidelines for CBG business operations and consumer banking products/services to ensure full compliance with regulatory requirements & corporate guidelines and adequate control.
Regular review of end to end processes, identify areas for continuous improvement to ensure operational effectiveness, sufficient control and risk mitigation are in place
Take proactive role to provide operational requirement for system enhancement to automate manual processes and build in control
Prepare and maintain documentation including terms & conditions, forms and vouches to promote effective operations and protection of interest to both the Bank and customer with compliance to corporate & regulatory requirements
Assess, implement and support any improvement ideas that are supported with business justification
Provide professional hotline services
Periodical review of training material s for CB Products
New Product/services support
Participate and support NPA process from CBG business operation perspective to ensure that the operational risk is assessed, addressed and mitigated
Support and coordinate with other related departments in implementation of the new product/service in respect of workflow, processes and form design
Ensure that the operation procedures for new products / service are effective and compliant with group policies/guidelines and regulatory requirements
Conduct briefing to branches as appropriate and necessary
Compliance & Control
Work closely with but not limited to Audit, Legal and Compliance, Products and other CBG COO office teams on internal control review, audit and regulatory examination
Prepare process checklist for branch on thematic audit review
Ensure all consumer banking products / services / business operations that are in compliance with the group policies/guidelines & regulatory requirements prior to implementation
Monitor and make sure that audit and regulator's comments are well addressed
Ensure SLA with support units to meet business needs and regulatory requirements
Participate and support major projects that have impact on business operation processes and procedures
University graduate or equivalent
License registration with HKMA is preferable to ensure full compliance with regulatory requirement
Strong field knowledge in banking & branch operations and related regulations
Decisive, analytical & methodical
Able to work independently and under pressure
5 years in banking policies & procedures or equiv
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.