CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
Who we are looking for: An opportunity exists for an ambitious person to assist with planning and management of all relevant project work.
Why this role is important to us: The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for: As Client Delivery Manager -Senior Associate, you will:
Reporting to an Officer the successful candidate will have the following responsibilities in managing service delivery to clients.
Take responsibility for the quality of client service & contracted deliverables to assigned client(s)
Perform and/or monitor quality and internal controls for all team deliverables
Plan and manage the daily processes and the effective utilisation of resources with the support of the Officer
Identify issues and problems in service delivery and carry out necessary corrective action keeping team and Officer informed of the issue. Record the issue in an issues log and track progress
Ensure that Key Performance Indicators are produced and dispatched as required
o Participate in the development testing and implementation of new systems and products
Assist with planning and management of all relevant project work
o Set and maintain standards of personal and professional performance/behaviour; ensuring staff accountability and adherence to company policies and procedures
Co-ordinate and implement training and development activities for individuals and the team
Establish and maintain good working relationships with clients, third parties and colleagues communicating effectively through formalised reporting and ad hoc liaison.
Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales.
What we value: These skills will help you succeed in this role:
Ability to work accurately to tight deadlines Proactive and able to work independently and as part of a team
Strong written & verbal communication skills
Education & Preferred Qualifications:
Excellent administrative, organisational and business support skills,
Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
Candidates must have a college degree
About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers