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Do Work That Matters: Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes.
Digital Operations & Technology (DOT) is an integral part of CBA, delivering the Group Digital Strategy through amazing teams embedded within the RBS & ES business units.
See Yourself in Our Team: The DOT Strategy & Performance team is responsible for ensuring that Digital Operations & Technology (DOT) has the strategy, portfolio and processes in place to help deliver the Group's vision and maintain our reputation as a leader in technology and innovation. We are the front door for all DOT initiatives and we manage the DOT portfolio. The team focuses on strategy, risk, finance, data & analytics, portfolio management, initiative development, change management, comms and events.
The Digital Risk and Controls team, supports the digital channels including:
Online banking (NetBank)
Community support forums and blogs
CommBank mobile banking applications
Key Responsibilities Will Include: The role will support Risk In Change activities across the Digital Business project portfolio within RBS and BPB, but may encompass some additional risk activities from time to time. Being willing and able to interact on an agile basis across BAU and RiC initiatives to support the team and the DOT business will be a key measure of success for this role.
More specifically the role will involve:
Assist Digital to appropriately manage the Risk in Change (RiC) framework, whilst ensuring the control environment is maintained;
Facilitate RiC workshops and provide robust challenge where required;
Collaborate with the wider RBS and BPB Line 1 and Line 2 Operational risk teams and across the Group to provide advice and drive initiatives across Digital;
Engage the wider RBS and BPB Line 1 and Line 2 Operational risk teams and across the Group, as appropriate, to act as a tactical adviser on RiC related matters;
Ensure effective design of controls for all new and changing processes are robust, and handed over to the BAU team;
Maintain and embed the Operational Risk Framework
We're Interested in Hearing From People Who Have:
Strong experience in operational risk management, particularly with respect to delivered risk and the Agile methodology
Strong inductive reasoning ability and negotiation / influencing skills
Ability to effectively manage a large and varied stakeholder group.
Ability to analyse trends, identify critical threats and opportunities, diagnose problems and issues and recommend appropriate actions
Capacity to work in a busy, agile, and competitive environment with the ability to meet objectives / targets while delivering outstanding customer service.
Strong knowledge of financial services regulation, particularly with regard to the delivery of products and services through the Digital channel
Advanced oral and written communication skills, including the ability to influence across a range of stakeholder groups
Confidence and ability to work independently
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.