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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Accelerate in areas where we have distinctive competitive advantage
Eliminate residual drags on our returns
Maintain discipline on costs and improve our productivity
Disrupt through digital: we are big enough to be relevant to clients and partners yet nimble enough to innovate
Responsible to retrieve and file customer document in CASA and Credit Card Mandate vaults.
Act as custodian
Meet turnaround times as per the Service Level agreements and productivity standards.
Assist to build a supportive culture for both internal/external customers, and ensure delivery standards as per SLAs
Self-efficiency, productivity standards and track achievement to ensure that all operations carried out at Onboarding by adhering to internal & external policies and regulations by meeting the deadlines and service standards.
Ensure that all requests are completed as per group policies/DOI and approved delegated limits.
People and Talent
Ensure behaviour consistent with the Group's vision and values.
Display team spirit, strengthening internal relationships with no conflicts
Adhere to local and group compliance requirements within Onboarding.
Escalate all risks related to Onboarding to Unit Head.
Ensure all requests and other processes are processed within Group operational risk policy, procedure laid down in the DOI, and service standards established.
To ensure you remain alert to the risk of money laundering and assist in the bank's effort in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers
Ensure compliance with the laws of the land and exercise local banking regulations.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Assist Client Onboarding to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Local regulations as available in the bank policy site
Retail Banking staff
To be aware of internal accountability and responsibility for Money Laundering prevention. Suspicious transactions reporting lines and procedure.
Support to handle all investigations/correspondence relating to Onboarding in a timely manner to avoid any loss or complaints
Support to maintain the RB Onboarding Operations premises & Mandate Vaults
Maintain 6s standards within the unit
Consistently deliver efficient services to all branches by meeting service level agreements
Understand inherent risk in all processes and escalate where necessary
Ability to work under pressure to meet deadlines and to meet critical cut off times.
Assist to drive to achieve set targets and service standards
Our Ideal Candidate
Qualified in Advanced Level or Ordinary level exams,
Enthusiastic and a target oriented individual
An excellent team player with strong inter-personal skills
Excellent communication skills
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .