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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
JOB PURPOSE: The job holder is mandated to provide cost efficient, customer focused and well controlled service delivery to both internal and external customers. The job holder's responsibilities extend to managing Operations of the unit and to make SCB UAE the bank of choice for our customers... KEY RESPONSIBILITIES:
To undertake periodic self assessment on key controls to access the proper functioning and adequacy of existing controls.
Assist in coordinating, facilitating and promoting understanding of operational risk, implementing it and management of it.
To effectively manage Standard Chartered Bank, Regional Securities Services operations processes (Custody (Corporate actions, Settlements, Billing, Message Control and Static Data updates ), on a daily basis and escalate to the SS Operations Head any transactions which requires immediate resolution.
Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units
Ensure that all enquiries / complaints are resolved within agreed turnaround time
To develop strong working relationship between our GBS counterparts and ensure that transaction processing is carried out with minimal risks and with high quality standards.
To develop key working relationships with internal customers and support units etc.
To ensure that Department Operating Instructions (DOI), checklists, SLA are kept up to date, and shared with the team-members and reviewed to ensure practicing of the same.
Ensure Adherence to all Group and country policy and procedures including CMS policy.
Ensure adherence on an ongoing basis to all requirements of KYC/AML/sanction regulations as may be issued from time to time.
Avoid revenue leakage and ensure that there are no debits to P&L Accounts without appropriate authority
Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required e.g. sundry, erroneous, CSA accounts etc.
To ensure that any Nostro, mirror/memo and GL un-reconciled entries are escalated and kept to a minimum and are resolved on a daily basis.
Ensure that BCP/DR plans for the section covers all relevant activities and that the tests carried out are successful.
Initiate transfer of best practices to/from other processing centers.
Act as custodian for Bank keys as and when required.
Act as a bulk stock custodian as and when required.
To lead and participate in projects initiated for risk-mitigation, service improvement, technology upgrade, regulatory etc.
KEY RELATIONSHIPS Internal:
Manager, GBS Gulf Payments and Securities Services, Chennai
Manager, Service Quality
Relationship Managers
Support Unit Dept Managers (Finance, Admin, IT,HR)
Other areas of GTO
External:
Existing Customers
Prospective Customers
Other Bank Officials
KEY MEASURABLES:
Number of customer complaints / errors and enquiries related to SS
Client accolades
Process reviews and enhancements (automation)
Audit and other review ratings
Operational loss due to errors / omissions in the area handled within the unit.
Prompt identification and escalation / reporting of unusual suspicious transactions
No breaches of Group payment policy and other guidelines without proper approval
Feedback from peer group and subordinates
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .
