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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The COO (Chief Operating Officer) is responsible for driving and ensuring all parts of the engine work effectively and efficiency with high quality, in a fast pace and demanding environment.
Direct the customer care team and the operation team to achieve the goals via a productive operating model. Develop to-the-point internal policies and procedures which help to reduce the energy consumed and boost the speed and quality of work done, with high efficiency and productivity.
Lead and influence the business leaders to execute the plan for the operations of the organization's processes, systems and team.
Lead the Customer Care Officer to provide world class customer services.
Establish and maintain effective stakeholder engagement across the organization and key regulators.
Recruit and retain the world-class talents for the various business streams, create the development program for the stars, bring them together and form up the Dream Team.
Oversee the P&L, ensure the financial health of the organization. Develop robust mechanism to monitor and track the cash flows.
Advocate the spirit and culture of Phoenix, both internally and externally.
Our Ideal Candidate
20 years of total work experience and a strong educational background
6+ years of banking experience
Leadership competency in managing a sizable team, in an environment of shifting priorities, constant technological and regulatory changes
In-depth understanding of the business support functions including operations, technology, human resources, finance, and compliance
Knowledgeable in data analysis, and experience in designing and implementing the operations matrix
Strong relational skills with local regulatory bodies. Sound knowledge of the internal and external compliance and risk framework, in essence the Code of Banking Practice and the related supervisory policy manual in relation to e-banking
Experience in working with the digital talents, and adaptable to an agile and non-traditional work style
Genuine interest in the digital world, keep abreast of the latest market trend, embrace the fast changing environment
Completely obsessed in operational excellence, support the optimisation of side-track processes
Prior experience in executive level company management, inspiring and leading diverse teams
Exceptional written and verbal communication skills
To view information on our benefits including our flexible working please visit our career pages .