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Small Business Banking (SBB) provides support and management to approximately 800,000 customer relationships nationally. You will be part of a team with a diverse mix of experience, who collaborate well and hold our customers at the centre of everything we do. We are committed to understanding our customers, and delivering insights and creative solutions to help our customers achieve their goals and drive sustainable business growth.
Do Work That Matters:
The purpose of the Business Banking Manager is to lead a team of Small Business Specialists in key metro locations to deliver an outstanding customer experience and represent the Commonwealth Bank brand in their local area.
As a Business Banking Manager, you will support Small Business Customers with an identified need or opportunity, assisting them with the end to end fulfilment of that need drawing on specialist support as required.
You will also support the development of productive business relationships with Branch Managers, Commercial Banking leaders and businesses within your region and the local community. Your focus will be to build awareness and advocacy of the Commonwealth Bank Small Business proposition.
The Business Banking Manager will not provide ongoing relationship management to clients, however, will support customer with complex lending and banking needs via booked appointments. The Business Banking Manager will have between 3 and 5 direct reports dependant on their catchment area.
More specifically, you'll:
Originate and initiate fulfilment of business products for Small Business Banking customers including commercial lending up to $1m
Conduct face to face needs based conversations to understand business goals and strategies, providing insight and guidance to support customer needs
Build local business networks, leveraging internal relationships with Commonwealth Bank's Retail Banking and Business and Private Bank business partners to support the referral of new business opportunities
Work with dedicated specialists as required to support the fulfilment of identified client needs
Proactively manage risk through accurate data capture and high attention to detail to ensure we are meeting our regulatory obligations such as AML/KYC
Maintain ongoing knowledge of industry trends, focus area of growth and impacts within your region and within the Small Business banking sector
In all interactions, act in line with Commonwealth Bank's purpose and values
In addition to this, you will:
Lead a team of Small Business Specialists to develop the Commonwealth Bank, Small Business Banking brand in your local area
Develop a highly engaged team to serve Small Business customers, supporting the development of commercial skills and capabilities to deliver outstanding customer service
Build and maintain effective working relationships with all internal and external stakeholders and support the development of professional relationships
Arrange for business client requirements to be serviced using the most appropriate support channel as and when required and work with your team to do the same
Have oversight of and manage your teams pipeline
Works with others as one team, cooperates and communicates openly and contributes to an environment of trust and respect
To help us deliver a better future for business banking, you'll be able to deliver:
Previous experience in Commercial Lending (3+ years)
Previous experience in Business Banking customer relationship management or business development
Ability to work under pressure and meet tight deadlines
Exceptional written and oral communication skills
Exceptional organisational and time management skills
Excellent interpersonal skills and stakeholder engagement/management skills
Excellent customer service skills (both face to face and non-face to face)
Ability to work well autonomously and with a broader team
FSRA Tier 2 Accreditation
Credit Approval Authority (CAA) Level 2 or external equivalent
A recognised qualification or degree in a Risk/Compliance/Business related discipline is desired
Leadership experience would be valued
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.