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Who we are Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
What we do Northern Trust's international business has grown dramatically over the last decade. Some of our largest clients are located in Asia and Australia, which represents a rapidly growing client base for the company. Since 1986, we have been serving clients in Asia-Pacific (APAC), including corporate pension funds, investment managers, insurance companies, government agencies, family offices and corporations. Our intricate understanding of the region allows us to provide unique insights and strategic perspectives to our clients. Currently, we have client offices in Beijing, Hong Kong, Melbourne, Singapore, Seoul, Tokyo and Kuala Lumpur.
Summary As part of the Asia Pacific Corporate & Institutional Services team, this role is responsible for acting as the technical/industry expert in managing complex institutional investors and asset managers client relationships. This will involve anticipating and identifies opportunities for expanding business relationships. Act as key consultant to senior client contacts assisting in policy or process redesign.
This role will report to Senior Vice President - Manager, Client Servicing. What you will do
Acts as the technical/industry expert in managing the delivery of master trust and custody services, analyzing client needs, recommending improvements, and assessing the impact of any newly recommended or additional financial services.
Acts as key consultant to senior contacts, assisting in formulation of policy recommendations, redesign of processes, and creative problem solving.
Facilitates planning sessions to develop new solutions to client needs. Anticipates or creates opportunities for enhancing client relationships through new products or services or increased consulting activities.
Manages complex client relationships with multiple product solutions and services. This includes collaboration with Product based RMs/Consultants to deliver the service to the client.
Ensures overall client satisfaction by facilitating efforts of service team and Product based RMs/Consultants, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners.
Educates client on emerging issues, regulatory and tax changes, and the general financial environment. Translates the impact on client activities and how it relates to bank services.
Cross sells bank products/services and leads the development of new solutions to client needs. Coordinates presentations, brings in experts when appropriate, closes the sale, ensures smooth delivery of new services, and communicates emerging needs.
Manages client profitability. Understands competitive environment and anticipates and identifies opportunities, develops pricing strategies, and works with team to enhance profitability.
Recommends new services and products with an awareness of organizational implication of these decisions.
10-15 years in financial servicing; minimum 5 years Asset Services Relationship Management.
Must have familiarity with AML/KYC requirements, at least Singapore regulation, of an Asset Servicing business.
Knowledge of trust and asset services and business (asset owners and asset managers) segment-specific issues usually acquired through work experience is required to manage complex client relationships.
Knowledge of general finance and portfolio management concepts usually acquired through formal education or experience is needed to consult on client needs. As such cross selling and value selling will be highly regarded.
Skills in negotiation, leadership, delegation, and sales are necessary to service the complex client relationships. This will involve engaging Senior Executives both internally and externally.
Self-motivated and able to effectively prioritise, whilst also being an inclusive team player.
As of September 30 2019, Northern Trust Corporation had:
$11.6 trillion in assets under custody/administration
$8.8 trillion in assets under custody
$1.2 trillion in assets under management
$124 billion in banking assets
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies. Build your career with us and apply today!
Want to learn more about our company? Visit www.northerntrust.com
We are a leading global financial institution- Click here to check out our company accolades!