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When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with passionate, enterprising SVBers, dedicated to helping them grow and succeed at every stage of their business.
Join the SVB team and help bring our clients' world-changing ideas to life.
The Process Engineer will identify opportunities to improve processes (e.g., automate, drive efficiencies, improve the customer experience, reduce risks, etc.), conduct robust analysis to quantify the opportunities identified and present findings in a clear and concise manner to stakeholders. They will also be accountable to scope and drive process improvement, organizational change and functional collaborative engagements across the SVB Enterprise.
Drive end-to-end process redesign and performance improvement through the identification and elimination of waste (non-value-added activities)
Support engagements that drive Quality, Cost, Productivity and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and/or Capacity Planning.
Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process improvement projects and apply analytical / quantitative approach to problem solving; e.g., organize and analyze data through statistical concepts.
Develop and refine recommended solutions to address issues and capture opportunities.
Compile presentations to summarize findings/recommendations and take part in syndication process to senior management.
Use project management skills to break down work into process steps, develop schedules, and work within time constraints.
Demonstrate a strong desire to learn new concepts, tools and business practices by taking direction from managers and senior consultants and following through on tasks and assignments.
Build organizational capability through strong relationships with internal clients and team members.
Identify key metrics aligned with client initiatives to help establish baselines and estimate appropriate targets.
Use strategic thinking and planning skills/abilities to drive innovation.
Serve as a Change Agent and contribute to the Continuous Improvement Culture.
Determine continuous improvement projects to pursue based upon organizational objectives and projected benefits.
Problem solving skills - Candidate must demonstrate end-to-end generalist problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues
Analytic skills - gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations.
Project management skills - Candidate must be able to scope projects, create workable project plans and execute on such plans. The Associate will be staffed on multiple projects simultaneously, so the ability to balance competing priorities and appropriately set expectations is key.
Client management skills - Candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on projects. Collaboration with business partners will be critical to ensuring successful project delivery.
Communications and influencing skills - Candidate must possess excellent written and oral communications skills.
Teamwork skills - Candidate must be flexible in his/her work style and be able to work with stakeholders and colleagues at all levels.
Must have excellent skills with MS Excel, PowerPoint, Visio and other Microsoft Office applications.
Personal traits - Candidate must be a results-focused, highly-motivated, self-starter.
Process/Value Stream Mapping
Root Cause Analysis
Analyze work flows within and across all departments to determine how the entire company can work better together
Develop analytical business cases that justify recommendations to the business
Analyze capital expenditures and project designs to help find ways to reduce OPEX
Bachelor's degree from an accredited institution, or 5 years of process improvement experience
Have experience in strategy, process improvement or reengineering efforts within an operations environment
Formal LEAN and Six Sigma training, or demonstrated excellent problem solving and communication skills
Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality
Exceptional organizational skills
Exceptional facilitation skills with ability to bring teams to consensus
Banking experience within Operations, technology and other support functions preferred but not required
Lean or Six Sigma Yellow Belt Certification - Required
Lean or Six Sigma Green Belt Certification - Preferred
PMP Certification highly preferred, but not required
For more than 30 years, Silicon Valley Bank (SVB) has helped innovative companies and their investors move bold ideas forward, fast. SVB provides targeted financial services and expertise through its offices in innovation centers around the world. With commercial, international and private banking services, SVB helps address the unique needs of innovators.
Silicon Valley Bank is the California bank subsidiary and commercial banking operation of SVB Financial Group (Nasdaq: SIVB), and a member of the FDIC. Silicon Valley Bank and SVB Financial Group are members of the Federal Reserve System.
SVB Financial Group is an equal opportunity employer.