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Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next.
In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients.
Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.
About the Role:
The Onboarding Product Manager represents the lifeblood for growth for SVB, improving the NPS scores in the Early Stage Partner segment and differentiating our digital capabilities from our competition. This role is responsible for driving a significant aspect of our digital transformation strategy. The ideal candidate will:
Possess a strong product management background, be steeped in Design Thinking, Lean UX, and agile delivery methodologies, and have a data-driven approach to decision making.
Demonstrate prior experience in developing seamless end-to-end digital and cross-channel onboarding experiences and ideally have exposure to key elements of commercial onboarding (KYC, IDV).
Demonstrate an ability to collaborate with developers and data engineers to define the technology infrastructure and data architecture necessary to deliver a breakthrough onboarding experience.
Once Here You Will:
Be a strategist. Translate our high-level strategic vision into product roadmaps.
Be the voice of the user. Understand user needs, identify the problem and market opportunity, ideate solutions, prototype, and validate hypotheses.
Be a do-er. Harness the power of a cross-functional team to take a product from concept to launch. From creating your product backlog and grooming features, to hardening code and shipping product, you will be empowered to define the future of your product.
Be a value catalyst. Leverage data to unlock new experiences and new features that deliver the full potential of SVB to our clients.
Be an agent of change. Explore new approaches, methodologies, and technologies in an ever evolving and changing world.
Be passionate. Evangelize your products to internal stakeholders and clients with purpose and passion.
Qualifications What You'll Bring:
A Bachelor's Degree in science, engineering, or other quantitative major that requires structured problem solving
3+ years of Product Management experience, preferably in Banking/Financial Services
1+ years direct knowledge and experience with onboarding
Proven ability to build relationships and work effectively in cross-functional teams
Strong analytical and strategic thinking ability
Strong understanding and working experience with design-thinking best practices to deliver industry-defining digital products and experiences
Knowledge of Agile routines and experience working in an Agile environment