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End User Support Engineer - Elite Global Hedge Fund
Pinpoint Asia Limited
February 4, 2020
Providing excellent customer service experiences for all end users, traders and senior leadership
Identifying, diagnosing, researching, tracking and resolving complex technical problems
Escalating, coordinating and managing incident response for critical firm-wide issues
Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility
Escalating issues and facilitating user assistance from third parties or other IT groups as needed
Working effectively in a cooperative and collaborative global team environment
Maintaining a senior level of knowledge and involvement in many aspects of Client's trading environment
Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate
Ability to effectively recognize and resolve technical issues quickly and methodically
Adapting quickly to a new and changing technical environment
Providing excellent, white-glove, VIP customer service interactions
Troubleshooting all aspects of desktop hardware, peripherals, and printers
Troubleshooting all aspects of mobility, including Windows laptops, MDM solutions, MFA solutions, remote connectivity, VPN
Troubleshooting various operating systems, including Apple, Microsoft Windows and Linux
Troubleshooting Microsoft Office software, including Outlook, Excel, Word, PowerPoint, OneNote and related add-ins
Troubleshooting issues related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP
Troubleshooting issues in VDI or Citrix environments
Troubleshooting issues with messaging platforms, collaboration, video conferencing tools
Communicated effectively with a wide range of audiences (technical and non-technical, staff and managerial), and in a wide range of settings (e.g., one-on-one, small group, in person, on the phone, and via e-mail)
Interacted professionally with internal customers and demonstrates key client service concepts (e.g., responsiveness, attentiveness, composure, attention to detail, follow-through)
A Bachelor's degree (BS or BA) and 3+ years of relevant technical support experience
If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Matthew Chung at firstname.lastname@example.org and put End User Support Engineer - Elite Global Hedge Fund in the subject header.
Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment
We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.
Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.
Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.
To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/
We are also seeking top-calibre candidates for the following exciting roles: 1) Infrastructure Security Architect - Global Financial Group 2) Cloud Infrastructure Architect - FinTech Platform 3) High Frequency Trading Quant – Elite Prop Trading Firm