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Regional Head, Business Risk Management (BRM), Retail Banking Operations
Standard Chartered Bank
February 4, 2020
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The role holder is accountable for supporting the strategic business agenda while maintaining risk, assurance and governance oversight, alongside the RB Global BRM and Regional Retail Banking COO, and supporting the "RB Operations and RB Management Team. The person will be responsible for managing the governance forums in the region.
As the Regional Head of RB Business Risk Management, the role holder is r esponsible for maintaining the governance and assurance of processes and frameworks for robust compliance and controls, e.g. AML and sanctions checks, protection of Bank, client information and assets. Governance & Risk Management
Facilitate a framework for effective management of operational, compliance, conduct, and cyber security risks across the RB country and regional business and in compliance with applicable internal policies and external laws & regulations across our markets, leading to timely assessment of residual risks at Country level.
Responsible to monitor and minimize operational losses and upkeep management controls awareness and in conjunction with the Global Head of BRM, ensure appropriate focus on risks/ issues and resolutions.
Facilitate key Risk Committee meetings in regional RB, to ensure quality governance of processes.
Work with the relevant RBORF to ensure processes for products, channels, and segments are fit for purpose and meet regulatory requirements.
Supports the RB Regional COO and country business to execute responsibilities as outlined in the Group ERMF.
(a) maintaining a strong and appropriate control environment covering RB businesses
(b) Restricting business if existing infrastructure and processes, capacity or capability are not fit to execute business within operational risk tolerance, regulatory standards or growth aspirations.
Responsible to manage regulatory audit / inspections on RB businesses in country / region as well as offshore service centres through direct reports. Represent the Bank as appropriate to regulators.
Evaluate processes across the Client Journeys within RB to ensure controls and governance are in place for any initiatives introduced in the Journeys.
Coordinate required data remediation plans and provide governance oversight to ensure that RB is fully compliant with the Data Quality Management Framework (DQMF).
Provide input to the design of global processes and controls ensuring local requirements are considered, while adhering to Group standards.
Responsible for implementing and maintaining ERMF in RB, being instrumental in ensuring RB's gross and residual risk profile is well maintained.
Ensure risk acceptances are in place where required and treatment plans (both country and regional level) are tracked to meet target residual risk state.
Responsible for ensuring that RB governance for AML & CDD activities is in full compliance.
Responsible to ensure Group driven regulatory requirements (e.g. OCIR, GDPR, IBOR) requirements are fulfilled for RB.
Ensure ICS and Conduct plans for RB are implemented in line with agreed strategy / plans.
Single point of contact in the region for queries and submissions on RB governance.
Functional & Business Alignment
Maintain strong stakeholder engagement with Technology Services, CMT(s), Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups.
Ensure appropriate representation across the stakeholder groups in governance and delivery forums.
Escalate appropriately to ensure the Regional RB COOs, Global Head of BRM and RB COO is updated and able to intervene as required.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Support the RB COO to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Drive the RB conduct agenda across the region, ensuring that Group and regulatory expectations are met across the entire RB business.
People and Talent
Champion and act as a role model of the Group's values and culture
Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
Employ, engage, and retain high quality people, with succession planning for critical roles.
Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate risks, especially on emerging risk types (e.g. on conduct and ICS risk management).
Country and Regional COOs and RBMT
RB Operations Management Team
Country/Regional Risk Framework Owners
Functional Partners including T&I, Risk, HR, Finance, Audit, etc.
Global Heads of GBS
Group and regional CIOs / CTMs where appropriate
Our Ideal Candidate
Academic or Professional Education/Qualifications: As per Bank's requirements and HR policy
Licences and Certifications/accreditations: None
Professional Memberships: None
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .