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The Research Strategist is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
The strategist is expected to collect, outline and explain information giving insights that drive creative solutions in the Macro environment in which our clients businesses operate. Their insights provide clarity the client needs to make investment decisions.
Interact with clients internal and external as requested by Sales & Trading
Develop relationships with Citi clients
Collaboration with colleagues
Stay informed on developments that have a bearing on the macro environment
Address client requests
Engage in Citi's broader corporate objectives, such as recruitment and training of junior analysts and associates
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
5-8 years previous experience
Clear and effective communications both written and spoken
Advanced technical skills
Methodical approach and demonstrated organizational capabilities
Good interpersonal skills and proven team player
Possess a positive attitude, drive and initiative
Secure and maintain applicable licenses
Bachelor's/University degree or equivalent experience
The UX researcher is a partner in our user experience design teams. These teams are at the heart of everything we do. You'll be tasked with deriving actionable insights and recommendations for UX by partnering with Citi's region-wide customer feedback team, helping to improve our customer experience. This position is also tasked with setting up and maintaining regular user tests to validate design decisions. Inside the team, this role will be working closely with producers and senior designers and use human feedback and make strategic decisions to inform the design process. As such, this role is fully focused on helping the team understand what it does not see, so it requires lots of empathy, ability to connect dots, drive and grit. Our wish list for the ideal Candidate (that would be you):
Bachelors Degree in Liberal Arts, Business, Communications, Human Computer Interaction, Information Design, Interaction Design, Psychology or a related field MBA or MA preferred
At least 4 years of experience developing, testing and implementing strategies that drove measureable results
Experience in designing lean qualitative and quantitative research studies
A trained user researcher comfortable with various digital/mobile research technologies
Understanding of psychology and behavioral science
A passion for observing human behavior, cultural trends, and emerging technology
Identitfy how to solve the problem and ability to turn verbatim into insights by identifying customer, cultural and competitive insights and writing creative briefs
Passion for uncovering rich quantitative and qualitative insights from NPS data, digital analytics, first/second and third party research that propel teams forward and fuel remarkable solutions
Understanding for regional diversity and ability to advise on solutions that best suit all
Experience participating in the Design process and practicing Design Thinking
Manage multiple workstreams with varying timelines and complexity with authority and passion
Partner with other strategists, analysts, researchers and business leaders at Citi to create Design briefs and set expectations for deliverables
Help package concepts and insights and present to internal stakeholders in persuasive, articulate and compelling ways -- charismatic storytelling skills are a must
Be a motivating and inspiring force in the team that helps everyone reflect on decisions and see diverse view points
Be the voice of the customer, the oracle of cultural trends, and a champion for authentic brand experiences
Ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion for observing human behavior, identifying team biases and surfacing these with grit
------------------------------------------------- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------ Time Type : ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .