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Reporting to the Sr. Manager, Wealth Process Excellence within the Wealth Experience and Delivery Group. The Process Architect is accountable for development, deployment, and maintenance of process architecture standards across Wealth business processes
The objective of this role is to
Develop Wealth process architecture standard/ model
Establish process standards and conventions
Create process frameworks and define key end to end value chains
Measure adherence to the process standards
The position involves working in partnership with a high number of Wealth groups to ensure their feedback is incorporated in developing the process architecture and standards. These include but are not limited to: Lines of business, Operations, Business Architecture, Technology Solutions, other.
Process Architecture Standards
The Process Architect is a planning, consulting and monitoring role responsible for working with diverse stakeholders to plan guide the future state of Wealth processes
Develops and maintains Wealth Process Model, based on process specific industry standard; internal and external best practices.
Develop process architecture standards to bring consistency to process solutions (Policy, Standards, Process, Roles & Accountability, process automation, inter-process linkages, control objectives, metrics/KPIs & maturity guidelines)
Completes Industry research into both current and emerging process standards, assessing fit and potential benefits to TD Wealth operation
Uses Benchmarking services to gather, synthesize and analyze information on Best Practice adoption.
Chairs the Process Community of Practice to select and plan for integration of new standards and best Practice methods
Maintains awareness of regulatory process standards, working with Governance and Regulatory Management to develop a common
understanding of the nature of policy and control requirements to incorporate into process blueprints
Consults with Senior Process Leads/SME's to develop process architecture standards across a wide spectrum of process engineering factors and design practices
Consults on engineering practices for process performance analysis
Consults on process control engineering standards in collaboration with Governance and Regulatory Management
Consults on documentation standards and documentation library management standards
Collaborates with process owners to develop and maintain process blueprints, aligned with the process model; to operate as a guidebook for future process development requirements; and book of record for implemented process improvements
Tests and validates Process Blueprints with Process Community of Practice advisory groups to solicit Practitioner input and expertise
Maintains a calendar for planning refreshes to process blueprints based on process volatility and criticality
Process Roadmaps & Process Improvement Planning
Collaborates with process owner/WPE relationship Managers in planning and defining process development roadmaps; which will guide process releases
Facilitate workshops to gather input on process roadmaps to gain input and develop support from various process practitioners and management
Process Design / Standards Governance
Consults on process design assuring process model alignment and design effectiveness
Attends Process Design Review Board assuring completeness of process design
Monitors both centralized and federated process engineering initiatives to assure application and compliance with defined standards
Conducts periodic process health checks against process blueprints to assess the integration of previous process investments
Position Related Skills & Experience
Experience in developing and deploying standard enterprise-wide process methodology
Strong working knowledge and experience with Project Management
Knowledge of processes improvement methodologies
Experience in contributing to strategy for achieving organization change
Strong experience & knowledge in metric design and implementation
Working knowledge of process control design, policy and control requirements
Experience with performance related process engineering (e.g. Management by Objectives,
Knowledge of Wealth organization, services and general understanding of related processes preferred
Demonstrated leadership skills with a superior ability to make things happen through the use of impact and influencing skills
Have worked with Business process Management tools like ARIS, Blue works, provision, etc.
Strong critical thinking- ability to decompose complex issues into manageable pieces
Ability to articulate ideas, share experiences and skills
Strong sense of urgency / ownership / ability to operate independently or as part of larger team
Thrives in a fast paced environment, managing multiple deadlines and competing priorities
Strong communicator, with excellent oral, written and presentation skills
Experience in a technology solutions environment as well as a background in developing performance measurements, best practices highly desirable
Organizational awareness & the ability to balance the viewpoints of various technology teams
Innovative, flexible and not afraid to take calculated risks
Ability to multi-task and manage multiple team and client demands concurrently
Strong change management skills with demonstrated ability to act as a catalyst for change within the business
Undergraduate / Graduate Degree in any of the following: Business, Engineering, Finance
Minimum 8\u002B years of experience in the field of Operational Excellence (Process consulting, or Financial Services Industry experience is preferred)
Demonstrable knowledge of Process Frameworks
Lean Six-Sigma Black Belt Certification preferred
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.