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The Trustee Operations Group Manager is a senior management level position responsible for accomplishing results through the management of a teams responsible for monitoring compliance of trustee duties and responsibilities under regulatory requirements in all APAC countries. The overall objective of this role is to ensure the seamless delivery of activities associated with Trustee Operations
Responsibilities: The candidate is required to have strong knowledge and extensive practical experience of the following core trustee and fiduciary services and processes:
Work with various product and operation teams to develop trustee operations solutions for unit trusts and exchange traded funds (ETF)
Assist in performing daily compliance monitoring, payment oversight monitoring, financial statement review and regulatory reporting.
Assist Hong Kong Trustee Operations Head to set up and implement a robust control, monitoring and reporting when onboarding new Fund Manager clients and handling existing Fund Manager clients.
Work with both external (fund managers, professional firms, bankers etc.) and internal stakeholders including product, custody, client services team, fund administrator etc. to ensure the smooth and proper running of the trustee operations e.g. account opening and maintenance, tax filing and reclaim handling, fair valuation review, internal management reporting and manage regulator and auditor queries.
Ensure the conduct of the fiduciary and fund services business is conducted in accordance with all relevant internal policies and external rules and regulation
Conduct annual due diligence and monitor performance of all agents (internal and external) in compliance with applicable policies and guidelines.
Stay abreast of market and regulatory developments in the fiduciary and fund services industry.
The candidate should also have experience and the following responsibilities:
Review of fund prospectuses / offering documents, operating memorandums and key fund documentation
Fund launches and implementation
Client change request management
Client & vendor management
Oversight of trustee & fiduciary obligations and functions
Oversight and control management for domestic and outsourced functions
Managing client due diligence visits
Awareness of regulatory and industry change and how it impacts the business
The following aspects of the role as a team manager are also important: People Management: This role is for a people manager and in addition to managing the daily responsibilities of the team, the candidate will also be required to build an effective working relationship with and across team members and to guide them in their tasks. Regular effective one to one sessions with direct reports are required and a planned approach to staff development is a key part of the role. Control Environment: The candidate will be expected to identify issues or inefficiencies within the team and to build a strong, controlled working environment, concentrating on error prevention and mitigation. Relationship and Network Building: The candidate is expected to focus on building relationships with clients, business partners, service providers and vendors, as well as other Citi stakeholders in other Citi locations that perform tasks on behalf of the fund. The candidate will act as the Trustee operation's Single Point of Contact for the vendor and sites performing functions on behalf of its trustee clients and will require strong skill sets and experience in respect of:
Acting as key relationship and escalation point for the vendors/other Citi locations across all trustee appointed functions, taking end-to-end responsibility for the trustee relationship.
Manage change with these business partners to ensure a controlled change environment
Engage in proactive added-value communication with the vendors/other Citi locations, and conduct briefings within trustee operations to build awareness across the teams.
Understand the requirements of oversight and control of 3rd party outsourced functions and the importance of adhering to regulatory obligations.
Knowledge / Experience:
The candidate should have approximately 10 years of experience within the Trustee Services &/or Fund Services Operations or in a Fund Services support role e.g.
Fund Compliance &/or Fund Administration Service Support role and should have been in a people management position for at least 5 years.
Having a good knowledge of investment or fund compliance, fund products and operations, due diligence or audit experience will be advantageous.
Fund compliance, fund administration, audit, internal risk & controls, trustee fiduciary & fund services experience preferred.
10+ years of relevant experience
Chartered Accountant / CFA / MBA
Experience within financial markets and fund accounting
Experience in financial services, client management, project management, strategic management, operational management, and resource and expense management
Experience with people management and working with multiple stakeholders
Advanced knowledge of accounting concepts, financial services, and global financial markets
Ability to manage client relationships
Demonstrated talent assessment as well as the ability to manage client relationships
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
------------------------------------------------- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - HK------------------------------------------------------ Time Type :Full time------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .