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Engage with 10 different ORM functional leads to identify and plan for new programs/projects to support the strategic direction of the Operational Risk Management (ORM) Department
Create and manage long-term goals with the various functional leads
Develop Operational IT budget plan for the department with OCBC IT
Write program/project funding proposals
Oversee and track multiple large-scale program/project implementations, identify areas that can be streamlined and automated to improve staff productivity and reduce cost to serve
Work closely with the relevant parties (ORM Functional Lead, IT project manager, business units and vendors) to ensure that the initiatives/ projects requirements and scope are well defined and managed
Apply effective SDLC methodology and enforce project standards
Evaluate program/project strengths and identify areas for improvement
Manage a team of User PMs with a diverse array of talents and responsibilities.
Ensure goals are met in areas including project timeline, customer satisfaction, quality and team member performance
Engage with the business units, regional offices and subsidiaries to ensure active participation in the projects and successful project delivery
Implement and manage changes and interventions to ensure project goals are achieved
Meet with stakeholders to make communication easy and transparent regarding project issues and decisions
Manage ORM systems that are currently production (e.g. end user system administrator) and address system related user enquiries/escalations
Monitor and produce accurate and timely reporting of programme/project status throughout its lifecycle
Represent ORM as a data steward in the Data Working Group
Degree holder in any IT-related field or equivalent
More than 10 years of experience in managing Programme Management Office initiatives in the Financial Services industry with preferable knowledge in Operational Risk Management
Experience in project management/ project delivery role for large scale project spanning across multiple geographies
Systematic, tenacious and persistent in following up with multiple parties including senior stakeholders to achieve overall programme/project goals
Organised - can juggle multiple, potentially competing priorities with aplomb
Bias for change, actively find ways to improve processes, people, etc
Able to work under pressure and have attention to details
Self-motivated and accountable, demonstrate ability to follow through to execution
Able to influence outcomes without necessarily direct authority, experienced navigating large complex organizations
Track record in leading and coaching a team
Knowledge on project management techniques (Waterfall, AGILE, etc), Business process optimization/improvement (Six Sigma/SCRUM), new technologies used in the FI industry and project management tools (e.g. MS Project, Qlikview, Power BI)
Reporting to: Head of Department, Operational Risk Management