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This is an exciting opportunity to join our Futures Client Solutions team, based in Singapore, for a dynamic and ambitious professional looking to take the next step in their career.
In this role, you will be an integral part of the Futures Client Solutions team, responsible for dedicated support to all Futures customers based in the Asia- Pacific region.
With an understanding of front to back trade flows across various exchanges & market classes, you will manage and service our existing client base. Leveraging Macquarie's internal capabilities & systems, you will be handling client requests, facilitating the on-boarding of new business and managing the day to day support of existing high-profile accounts.
You will work with a variety of clients to facilitate their set up on our web-based platform, handle clients reporting requirements, set up settlement instructions, resolve any client trade breaks, commission discrepancies, facilitate client FX transactions, collateral movements and drive client solutions. You'll also be assisting with the integration of new client structures, client on-boarding and ad-hoc project management duties.
The Client Solutions team strives to add value to clients at all opportunities, and you will be an important part of this; keeping clients abreast of all new exchange initiatives, market events such as expirations and delivery periods. You will manage client requests for service enhancements and proactively look for opportunity to improve our product.
You will have previous experience and a strong interest in the investment industry, having worked in an operations or client supporting role in a financial services organization. You'll have a desire to learn about new products, process and a focus on delivering class leading client support.
Establishing and maintaining close working relationships at all levels, with both Sales and Support Staff, will allow you to oversee an integrated and proactive approach to the business' requirements. In addition to strong relationship management skills, you'll also have excellent communication skills, both verbal and written.
You'll have a strong control and process orientated mindset and you'll be constantly aware of the regulatory framework in which we operate. You'll be required to maintain a high level of confidentiality and demonstrate the highest levels of integrity at all times.
Strong skills in Excel (e.g. macros), Word and PowerPoint are required along with excellent attention to detail. Mandarin skills would be beneficial.
This role could require shift work and work on public holidays. However, we do facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.
If you're ready for a new and exciting challenge, apply now.
Commodities and Global Markets provides clients with an integrated, end-to-end offering across global markets including equities, fixed income, foreign exchange and commodities.
Find out more about Macquarie at www.macquarie.com/about
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.
We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.
Advertised: 01 Nov 2019 Singapore Standard Time Applications close: Categories: Mid-level, Business Development & Sales, Capital Markets, Commodities