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Job Summary Deliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately.
In the role of Transfer Agent-Dealing you will be responsible for
Job Duties and Responsibilities:
Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner
Quality control of transactions processed and client correspondence
Assist in the delivery of on the job training and development of other administrators.
Ensure business standards and client deadlines are met on a consistent basis
Actively initiate Error, Fines & Loss analysis
Escalate client issues where necessary
Adhere to procedures in relation to all tasks
Administration of Clients trades and maintenance of register, processing of cash movements and reconciliation
Identify process efficiencies in the course of their daily work and propose to line managers
Develop and maintain a thorough knowledge of Transfer Agency processes and Systems
Gain broad expertise on company products
Build and maintain internal network of contacts
Display thorough understanding of the following tasks:-
Issuance of contract notes and settlement confirms Processing of monetary settlement, money in/out and FX process Administration of commission payments Processing of Fund distribution Units in Issue reporting and reconciliation
Reconciliation completion and clearance of trades and cash Processing of register maintenance requests
Liaise with other departments in an effective manner
Provide/seek regular feedback to team leader
Act as an effective team player & deputies for immediate supervisor when appropriate
Display effective team focus by assisting colleagues in their daily routine
Positively influencing team morale in order to achieve set standards and goals
Show willingness to assume additional tasks in order to share workload within team/department
Maintaining a "can do" attitude
Administration of Clients/Investors correspondence
Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management
To be successful in this role, your experience should include
Knowledge, Skills & Experience Required
Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.
Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
Strong written & verbal communication skills
Excellent organisational, planning and co-ordination skills.
Ability to work accurately to tight deadlines
Proactive and able to work independently and as part of a team
Detailed understanding of procedural, technical and product requirements within Transfer Agency business