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Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast.
Our clients define what comes next.
In the past 35 years, we've accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, a majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients. Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.
About the Role:
The Senior UX Designer is the inspirational force behind a high-impact team dedicated to transforming how users experience SVB . This role is responsible for driving a significant aspect of our digital transformation strategy. The ideal candidate is:
An experienced and creative UX designer who is deeply passionate about design, product, and the end-to-end user experience
An inspirational leader who excels at collaboration and mentoring, as well as guiding diverse talent to a common goal
Able to break down complex problems and provide human-centric solutions through excellent analytical and problem-solving skills
Able to work independently, quickly and reliably in a fast-paced, creative environment with a keen attention to detail
Once Here, You Will:
Lead and inspire small teams of UX Designers to follow best practices and deliver consistently on-brand, world-class design solutions
Contribute to the success and team dynamic with leadership, direction, and mentorship to elevate the design skills of overall UI/UX and graphic design teams
Work within an agile environment to create design assets
Collaborate with Product Managers, Engineers, and other cross functional stakeholders to understand business objectives, needs, and constraints
Create high quality UX deliverables based on user goals and priorities, including annotated wireframes, flow diagrams, storyboards, mockups, high-fidelity prototypes and production ready final assets
Drive user research goals, including drafting research plans, conducting interviews, writing research questionnaires, producing usability tests and compiling research results to synthesize inputs into solutions
Provide insights to the product development team and document user goals, needs, motivations and pain points through user personas, use cases, and experience maps
Communicate complex design concepts clearly and persuasively across different audiences at varying levels of the organization with minimal conflict and complications between collaborative and cross-functional personnel
Leverage user insights from user research to make recommendations to improve the user experience and create new concepts to bring those recommendations to life
Provide guidance to UI/UX style guides to support core brand look and feel and help ensure designs stay on-brand and on-trend
Create future state visions that align with broader product strategy and create impact for the business through a deep understanding of the user journey and user needs
Use strong storytelling and presentation skills to communicate conceptual ideas, design rationale and the specifics of human-centered design process in all phases of the product development lifecycle, including product ideation and definition, UX design, and user research, detailed design and optimization
Qualifications What You'll Bring:
A strong portfolio of work exemplifying a deep understanding of UI/UX lifecycle to define user experiences, visual and interaction design through human-centered design solutions (flows, prototypes, and user feedback)
A collaborative Design Thinking mindset and a Lean UX approach
Experience delivering on multiple projects in various stages of the product lifecycle in a fast paced, dynamic environment
A mastery of the UI/UX lifecycle with deep experience defining user experience, visual design, interaction design, user research, and design principles
A strong knowledge of Sketch, InVision, Adobe Creative Suite, or other tools for generating low-fidelity and high-fidelity prototypes
A history of designing omni-channel experiences, including desktop, mobile web and mobile app experiences (designing for chat-bots or IA is a plus)
A knowledge of current web technology capabilities and cross-device considerations
An ability to communicate respectfully when challenging assumptions and tactful style when receiving feedback
7+ years' experience with a background in the financial services industry (preferred)
A Bachelor's or Master's Degree in the study of design including one of the following: Design, Information Architecture, HCI, or equivalent project/portfolio experience (preferred)
A knowledge of design, repository, story and backlog management tools and resources
Experience working in and an understanding of an Agile development environment
Join us at SVB and be a part of bringing our clients' world-changing ideas to life.