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Your team You'll be working with the TOC Corporate Center team in Nashville, TN. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.
Your expertise You have:
Bachelor's degree (Computer Science preferred)
9 - 12 years of experience in IT support role within Financial services industry
Experience in managing teams (5+ years)
Strong knowledge and understanding of distributed and mainframe environment, and Incident and Problem Management practices.
demonstrable experience in IT delivery, support, and governance
In-depth knowledge incident and problem management practices
solid technical (UNIX, databases, tools, automation) and presentation skills
Highly refined and professional in verbal and written communications
experience of managing a relationship with vendors and other stakeholders
Demonstrable experience in delivering a quality operational service to customers
Experience in operating under a Global team environment
ITIL qualified & proficient in using Service Now
Strong problem solving, analytical and time management skills
Be an effective team player and leader who can work independently when necessary
Evidence of being able to work in a dynamic and challenging environment
Honest, reliable, self-motivated with a high level of integrity
Highly committed, resilient and outcome focused
Able to manage and drive multiple and complex projects at any given time
Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
a strong communicator, comfortable interacting with colleagues at all levels
an effective team leader, capable of motivating your team to perform their best
a results-oriented worker, with the ability to set priorities
able to manage and drive multiple and complex projects at any given time
flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
keen to learn new technologies and build a solid understanding of the business context of the applications
customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels
About us Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?
Join us We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.
Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.