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The Senior Product Manager will be responsible for implementing an enterprise authentication platform for the Bank as well as on-going management and business readiness of product launches. The successful candidate will be responsible for driving the product strategy and roadmap as well as assist in delivering relevant and well-designed solutions to our clients and stakeholders. This role is expected to exercise creativity, critical thinking, relationship building, analytics, and collaboration to solve client problems.
The ideal candidate must have prior experience in delivering a digital client experience in authentication for a financial institution or was in a similar digital product management or development role with a vendor in the authentication, fraud, or cyber security domain . The candidate must possess a very strong product management background, be well steeped in design thinking, Lean UX and agile delivery methodologies and will have a data driven approach to decision making.
The right person thrives in a high performance and fast-paced environment, working with a world class crew of Product Managers, Designers, Engineers, Data Scientists, Customer Service Agents, Sales Associates and Clients to challenge the status-quo every day. Key responsibilities include:
Implement an enterprise multi factor authentication solution and create a simplified client experience across SVB's digital channels including mobile applications
Set Product strategy, own the product roadmap KPIs, and lead the execution on building and bringing to market new features and capabilities
Monitor product performance, user & client feedback to drive better product decisions
Evaluate client needs, industry evolution and adoption of authentication standards such as W3C/FDO
Work closely with our engineers and technology partners to help design, build, and test the desired solutions, using both out-of-the-box functionality as well as custom developed applications
Assist the Application Support team in maintaining the platform, ensuring data quality, and implementing best practices
Manage vendor relationships and perform annual vendor risk assessments
Evaluate and implement additional vendor solutions to build out an enterprise authentication ecosystem
Communicate project updates to both senior leadership and end-users to obtain consensus and drive adoption
A Bachelor's Degree with business or major that requires structured problem solving
~ 7 years of Product Management experience ideally in Banking/Financial Services, ~5 years of experience in designing and developing digital client experiences for fraud and security controls OR e xperience in a similar digital product management or development role with a vendor in the authentication, fraud, or cyber security domain
Solid executive presence and ability to manage across all levels in the organization
Deep technical and functional knowledge of multi factor authentication workflows and applications
Strong grasp of the broader authentication, cyber security and customer identity access management (CIAM) ecosystem including standards such as FIDO/W3C and regulations such as PSD2
Strong vendor management skills
Strong Agile Practitioner, well versed in Agile routines