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ROLE The Regulatory Reporting Team services multiple clients across Europe, to provide regulatory reporting and related services in a timely and accurate manner. These types of solutions provide a platform for a wide range of interaction with Investment Managers, Regulators, Management Companies and Investor types. The role will involve the successful candidate acting as the lead contact for the Regulatory Reporting operations team to various internal and external stakeholders for our client base.
Be the face of Northern Trust Regulatory Reporting team to our external and internal partners.
Oversight of day to day delivery of all Regulatory Reporting services to the client and the underlying Investment Managers. This will involve management of communication for service delays and issues, ensuring KPI's and SLA's are within guidelines. Where service levels slip below required standards ensuring adequate remediation is put in place.
Provide technical expertise for the development of new FA Products and develop SLD's with your clients for the take on of these new products and services.
Participates / leads client due diligence visits and service reviews.
Oversees the timely completion and publication of monthly reporting including calculating KPI levels and review of monthly reporting packs to Consultant / Client.
Responsibility for vetting all incident reports prior to release to RM's/Clients and ensuring all items are added to the daily client incident log.
To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met.
Managing client and internal change agenda ensuring that the best practice policy to change is enforced. Be pro-active in communication with Clients, providing suggestions for operational efficiencies, process improvements, and improvements to customer experience or reductions in costs.
Working with the Operations Manager and Divisional Manager to develop a strategic and scalable operating models, thus ensuring we have a sustainable and profitable product offering for any future clients.
Manage client issues ensuring appropriate resolution, including regular liaison with Relationship Managers, Client Service Delivery Managers and Vendors to provide a seamless service.
Liaising with clients regarding Service Level Agreements and responsible for all client facing documentation and presentations.
Consult on effective ways to meet client needs, consulting with the New Business, Product, Legal teams where necessary.
Ensure that partner and client interactions are dealt with in a prompt professional manner at all times.
Demonstrate Client servicing skills in all interactions and maintain a positive manner.
Escalate items to head of Regulatory Reporting or RM as appropriate.
Respond to incoming enquiries (via phone, email, workflow, etc.) accurately, completely and in a timely manner
Perform trend analysis, document issues and resolutions and communicate and escalate issues to management as appropriate.
Be pro-active in communication with Clients, providing suggestions for operational efficiencies, process improvements, and improvements to customer experience or reductions in costs.
Provides leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication and overall excellent client servicing.
RELATIONSHIPS AND STAKEHOLDERS
Direct Manager - Head of Regulatory Reporting
Internal Stakeholders - Head of Fund Administration Ireland, New Business Teams, Relationship Managers, Client Service Delivery Managers and Product Teams
Operational experience preferably gained in a Regulatory Reporting or Fund Administration or role.
Change management skills.
Client service skills.
Fund Administration Industry and Regulatory knowledge.
Effective verbal reasoning and numeric skills.
Good keyboard skills and ability to understand systems used within the business.
Ability to work under pressure meeting challenging deadlines.
Planning and organisation skills.
Flexible approach to work.
Ability to review and resolve complex issues in a timely manner.
Ability to work on own initiative
About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Working with Us: As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies. Build your career with us and apply today.