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JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.7 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking .
J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
The AWM Ops Change Mobilization team partners with Operations, Technology and Business leadership to take the best of what we do, within and across LOBs, and drive deliberate cross-pollination across AWM Operations teams, promoting global process consistency and standards. We focus on evolving the organization's capabilities to move from lower to higher-value added tasks, and creating agile processes, teams and infrastructure that enable differentiated client experiences and outcomes. We follow a hypothesis-driven, data-informed approach to identify opportunities and employ co-design principles to create effective, scalable, well controlled solutions. Those solutions seek to differentially equip our people and support their development as Operations professionals of the future. We serve the broader organization and maintain a service-oriented attitude in all that we do.
Current initiatives include:
Service Design - lead co-creation of end-to-end, front-to-back target service experiences, purposefully aligning people, processes and systems to deliver improved employee experience and better client outcomes
Business Process & Decision Modeling - capture current and design future state processes and business logic; model capacity and costing; simulate the impact of change; and drive integration into underlying core technology
Analytics Transformation - govern and support adoption of Alteryx, Tableau and Qlik in both a COE and federated model; drive value creation through automation of manual data preparation and reporting tasks; lead product development of interactive analytics
Intelligent Automation - manage ongoing automation initiatives using Xceptor and Robotics Process Automation; liaise with firm-wide programs and represent AWM Operations in evaluation and implementation of existing and emerging digital tools
Common Component Product Ownership - drive product development of core technology components that can be leveraged across AWM; initial components include task management, workflow, content & document management, checklist & evidencing.
The VPs will also play a key role in providing guidance to analysts in an effort to support multiple initiatives across a matrixed environment, to deliver initiatives in partnership with team members. They are tasked with providing day-to-day support across multiple initiatives - manage timelines, update status reports and manage strategic roadmaps, maintain document repository, and templates. In addition, the VPs provide support in preparing presentations, analysis, and communications. They will also participate in "fact finding", that will be used to support an analysis, leading to a strategic recommendation for senior level presentations.
Partner with the Program Lead to document compelling facts and analysis that will be used as the basis for strategic recommendations.
Actively participate and provide hands-on support during problem identification sessions, to help capture and document problems, major issues and actionable opportunities.
Manage and track deliverables, and provide status reports as required by management
Under the guidance of the Program Lead, prepare detailed analyses which will be used to quantify, capture and formulate recommendations
Provide analytical support, and partner with the Program Lead to provide the analysis to help formulate key decisions and major change initiatives
Develop deep trust-based relationships with colleagues
Partner with Operations teams to track and monitor deliverables as they implement recommendations
Identify and raise potential roadblocks / obstacles and escalate issues to the team
Interact with other high-performing teams within JP Morgan to inspire innovation and champion change throughout the bank
Continually look for opportunities to support the team's service offering with a focus on repeatable, scalable, exportable practices and tools
Innovative, forward thinker with knowledge of working in a controlled and regulated environment.
Ability to collate relevant facts/data, analyze and coherently articulate the issues and implications to the team.
Strong analytical skills, with the ability to prepare the appropriate level of analysis which will be used to develop and present fact-based recommendations in a clear, logical, and concise way; able to manipulate data leveraging a suite of analytical tools
Creativity, innovation, and credibility. A collaborative and flexible style. Ability to interact at multiple levels effectively with Operations, Technology and Business sponsors
Strong PowerPoint, Excel, Word and SharePoint skills
Knowledge of project and process management skills
Strong attention to detail, and ability to work on multiple initiatives in a fast paced environment
Transparent and honest approach to managing challenges
Open to an environment of active 360 developmental feedback
Bachelor's degree required
10+ years' in a project / program management role within financial services preferred
Strong verbal and written communication
Knowledge of business process reengineering; ability to capture "As Is", "Should Be", and "Could Be" flows is a plus.
Strong desire to collaborate across different teams to deliver impactful results that differentiate client and employee experience, meet or exceed business needs, and greatly improve operational capabilities
Knowledge of design thinking principles, UX research and service design and/or consulting with a top-tier management consulting firm or an internal consulting/corporate strategy team, or equivalent experience is a plus.
Experience with participating on cross functional teams, in an agile or waterfall delivery model a plus.