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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy Governance and Control Standards
Spearhead consistent application of Departmental Operating Instructions (DOIs) and standard work across IMO teams
Drive a consultative, collaborative and risk-based approach towards addressing identified risk issues
Create a local culture of open and transparent engagement with auditors and regulators across IMO teams
Enhance IMO knowledge and embedding of risk management, governance, and reporting best practices
Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
Facilitate a "zero operational loss" and "first time right" culture by servicing as a subject matter expert in areas of responsibility
Ownership of regulatory and audit requests pertaining to IMO areas of responsibility
Maintain good working relationships with the various Business Units, Finance, Risk, Technology, and Operations community
Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO
Ensure all relevant credit fulfilment activities including discharge of security documentation, monitoring of collateral values, monitoring of dated credit and security documents, etc. are performed on time and to agreed standards
Ensure proper working of Key Control Self-Assessment (KCSA) / Control Standard Test (CST) process- all KCSAs/CSTs must be conducted following the relevant guidelines and completed within the deadlines
Review of operational risk reports. Follow-up on progress/action plans to address operational risks.
Ensures CST exceptions are lodged in EORP system on a timely basis; works with relevant stakeholders and committees are informed and clear plans of action to address CSTs exceptions are in place
Ensure CST scores are maintained within thresholds. Ensure rework is closely monitored and controlled. Conduct monthly rework forums to discuss repeat themes and arrive at corrective actions involving IMO.
Management of audit and regulatory inquiries. Works with team and stakeholders to deliver relevant requirements within stipulated timelines, reviewing output from Control & Governance Specialists to ensure adherence to audit and regulatory engagement, data quality, and reporting standards and best practices
Ensure, lead, and monitor both strict adherence to regulatory requirements, and efficient preparation of audit reviews
Works with second line functions (e.g. Financial Crime Compliance Assurance teams) to manage second line reviews, queries, and escalations
Manage in country or other remediation as required to ensure gaps in capability, process or data/docs are brought up to a best in class standard over time
Manages all Department Operating Instructions used by IMO in-country, ensuring that DOIs and any relevant operating guidelines and guides utilized by in-country teams are in line with the latest approved versions and standards
Ensures all Service Level Agreements (SLAs) are properly maintained and documented; coordinates any changes in SLAs and ongoing Service Review Meetings (SRMs)
Works with relevant teams to ensure that relevant country regulatory nuances (e.g. due to changes in regulations and central bank memoranda) are appropriately incorporated into the processes and procedures of IMO. Engages with relevant group, regional, and country stakeholders to ensure these changes are documented as country deviations, where required, against global operating standards.
Preparation and review of ASTAR (Account Subject to Additional Review) report and Credit Issues Committee (CIC) pack
Check and process lodgement / withdrawal in Collateral Management System (CMS)
Checking of approval authority wherever required to ensure that approvals obtained are at the correct authority levels. This includes checking of any additional approvals required because of specific policy and/or country underwriting requirements.
Perform duties of the Department Crisis Coordinator (DCC) for the Business Continuity Plan
Resolve escalations from team
Responsible for appropriate and timely escalations, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
People and Talent
Ensure staff are adequately trained to support both existing and any new requirements
Provide/ secure / enable access to relevant role-specific and general training to the team
Manage talent and hiring across the MO organization, ensuring high performance team and bench strength. Own the development of the individuals within the team, using performance management and staff development to provide a deep pool of talent and opportunities for individual growth
Collaborate with members of the team and plan individual training to be completed over the P3 cycle, to achieve required competencies
Enable team to function optimally, providing guidance and coaching to members. Drive and encourage cross-training and mentorship, facilitating interchange of best practices amongst team members and across teams
Manage and control overall attrition at acceptable level. Attrition of top performers to be managed. Minimize key man risks within team.
Develop succession plan for self and for all critical resources in the team
Creation & maintenance of a compliance culture, undertake compliance monitoring through the Operational Risk Framework, pro-actively advise Country Compliance on compliance issues
Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
Ensure all activities are done in line with the laid down Departmental Operating Instructions (DOI) / Roles & Responsibilities and other procedures that are rolled out from time to time. Report any deviation (if any) to appropriate authorities and obtain proper dispensations
Ensure all internal policies and procedures are implemented with the group policies, local legal and regularity guidelines
Ensure that filing of security documentation / obsolete documentation / all maintenances / instructions on own portfolio are in good manner and easy to retrieve if required
Ensure that there is effective MIS in place to monitor performance of countries include Key Risk Indicators and that these reports are analysed and actions initiated where necessary
Ensure there are appropriate frameworks in place to guarantee that IMO team functions within the Group's risk appetite and relevant risks are appropriately managed in conjunction with management, direct reports, and other stakeholders
Fulfil supervisory responsibilities in line with supervisory principles
Regulatory & Business conduct
Display exemplary conduct and live by the Group's Valued Behaviours and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, for self and managed staff. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Achieve the outcomes set out in the Bank's Conduct Principles: Financial Crime Prevention; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders Internal
Country IMO Head
Client Delivery Managers, Specialists, Makers, and Checkers
Lending Documentation Unit
Commodities Transaction Management Unit
IMO Group Team
Group Operational Risk Team
Regional CDD Risk Managers
Country Operational Risk
Group Internal Audit
Country Financial Crime and Risk Committee
Financial Crime Compliance Continuous Assurance
Early Alert Committee
Credit Issues Committee
Country Operational Risk Committee
Business Operational Risk Manager
Process Governance Committee Secretary
Client Documentation and Control
Country Chief Risk Officer
Embedding Here for good and the Group's brand and valued behaviours in the Integrated Middle Office team
Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Apply now to join the Bank for those with big career ambitions.