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12 month Fixed Term Opportunity (Contract / Secondment)
Do you want to engage in meaningful work that helps us to achieve better outcomes for our customers and communities?
Do you want to be involved in a high-priority transformation for Australia's leading Bank that will help us to bring our purpose to life?
Are you someone who thrives on solving complex problems?
See yourself in the team
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes. In Retail Customer Solutions, Recoveries and Transformation (RCS, R&T) we make a difference to the lives of our customers by providing financial assistance in their greatest time of need. We're making changes to become a simpler and better bank so that we can drive better solutions for our customers, reduce risk and enhance operational resiliency. This is your opportunity to shape how a critical function of Australia's leading bank operates today and into the future.
Do work that matters
Reporting to the Senior Manager, Change and Engagement, you will be responsible for contributing to the RCS, R&T change strategy and managing the implementation of these initiatives sustainably and with impact. You will play a critical role in working with the Senior Manager of Change and Engagement to build and maintain a portfolio view of change initiatives and ensure they are delivered to best practice.You will also contribute to program related events and communication initiatives to build awareness and desire within our impacted teams.
More specifically you will
Ensure that all Organisational Change Management strategies, plans and activities are focused on realising the benefits of the program.
Work in partnership with project teams and business owners to guide solution design by being the voice of our customer and people. This includes assisting change managers to escalate and surface insights from change impact assessments to understand the size and complexity of change to inform the design and timing of change interventions; define key success measures; develop content to support business readiness; engage our leaders; effectively communicate changes to our people; assess business readiness; monitor and reinforce change to optimise adoption and advocacy.
Contribute to the prioritisation and planning within the Change and Culture team.
Contribute to the evolution of change management and employee engagement best practice, building change capability to enable ongoing organisational agility - this includes optimising Organisational Change Management methodology in agile.
Project manage Program related events to engage our people and prepare leader (GM) communications where required.
We want to hear from exceptional change managers with:
Strong end to end large scale and cross function program/project experience
Proven organisational change management skills (ideally gained in change consulting and or financial services)
Financial services experience or a strong understanding of this sector
Application of change methodology in agile
Experience in planning for and conducting training sessions, managing stakeholders and producing communications
Ability to work in a rapidly changing environment that is often ambiguous
Proven ability to think strategically, creatively and solve problems
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.