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Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes.
To support the Bank's strategic priorities, RBS strategy is focused on investing in the capabilities of our Frontline People to improve the customer experience, leverage the Bank's natural advantage of convenience; and, to build a culture of service and operational excellence.
As part of RBS, the Data and Decision Science team provides insights to the Retail Bank, to support the RBS strategy. The team is accountable for the development of a customer-centric approach to managing and deepening customer relationships. As the Risk and Control Advisory and Delivery Analyst, you will be a key part of the Risk & Control Advisory & Delivery team, which sits within the Data and Decision Science team. The team's purpose is to help manage risk to achieve the best outcomes for our customers and our business.
See yourself in the team
Reporting to the Senior Manager - Risk and Control Advisory and Delivery, you will play a key role in assisting the Risk and Control Advisory and Delivery team to achieve its purpose, through maintaining strong end-to-end controls, and ensuring decisions are well informed, timely and socialised. More specifically you will:
Support the effective design and implementation of controls for all new and changing processes and operations
Ensure data quality across various databases (including RiskInSite) and contribute to monthly management reporting. Support in reporting on Operational Risk and control profiles, issues, and incidents will also be required.
Use data to generate insights, and undertake root cause analysis of issues and incidents
Take responsibility for capturing risks in the Risk Profile (RCSA), report and measure on key risk indicators; and, assist in the delivery of risk management committee governance and reporting
Participate in Control Assurance Program (CAP) testing, support Risk and Change assessments, and assist the business with the Vendor/Supplier Risk Management framework
We want to hear from you if you have
At least one years' experience in Banking or Financial Services, with a sound understanding of risk management systems and processes
Strong critical thinking, and communication (written and verbal) skills
BU - specific product or service experience will be regarded favourably
Tertiary qualifications in a Business, Finance or related discipline
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.