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Your business Business & Private Bank (B&PB) offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers and our premium personal Private Banking customers.
Business and Corporate Bank (BCB) is part of the B&PB unit of the Commonwealth Bank. The BCB team has nearly 50 locations across Australia, and relationship manages over 25,000 clients with complex financial needs and a turnover between $1m and $500m.
See yourself in our team Business Corporate Banking is proud to support a diversified range businesses across Australia.
We partner with the businesses we work with and thrive when we're embedded in our local communities. Our innovative technology solutions provide invaluable support for our clients as we help them lead their businesses into the future. As part of our team, you will be energised about what you do, what you've achieved and the momentum behind where we're headed together.
Do Work That Matters The Team Manager is responsible for leading, coaching and developing a team of Analysts and Account Managers. The role will also lead the overall capability uplift for the entire Centre.
The role of the Team Manager is to co-ordinate and manage the delivery of business outcomes by the team that meets BCB credit, compliance and Sales and Service requirements. The role focuses on ensuring that our frontline staff have the necessary competencies to consistently deliver exceptional customer service within an operationally compliant framework.
The Team Manager will work collaboratively with peers, business partners and stakeholders to ensure the needs of the business are consistently met, and will be responsible for identifying and assessing risks that could prevent achievement of the team's objectives. They will also be accountable for planning and execution of remedial solutions and ensuring that customers are operationally efficient in all banking matters and that they (customers) are embracing the banks latest technology.
More specifically, you will:
Passionately deliver exceptional customer service in all internal dealings, and work collaboratively with peers, business partners and stakeholders to deliver on business outcomes and goals.
Drive a customer centric culture, by ensuring the team provide responsive, professional and quality service levels that meet the needs of our people and clients, and contribute positively to NPS.
Co-ordinate, role model and drive best practice Sales and Service outcomes across the business to ensure our people have the appropriate level of competency to meet the needs of our customers and deliver exceptional customer service.
Co-ordinate and effectively manage centre workflow by ensuring tasks are prioritised, assigned and completed satisfactorily by all team members within agreed timeframes.
Co-ordinate and monitor the effective management and execution of portfolio credit quality and Credit Assurance/Hindsight compliance activities to ensure centre maintains satisfactory benchmarks across all Risk Modifiers.
Proactively identify and assess risk within the business and share best practice insights that are used to drive activity with the wider business to support embedding and/or course correction.
Ensure customers are utilising the latest bank technology and using our most efficient channels.
High capability to identify and balance competing business priorities, and effectively manage the workflow and outputs for centre.
Demonstrate a strong knowledge of Credit/Risk compliance monitoring & management (Credit Assurance, Credit Hindsight, portfolio credit quality), Operational Risk and Compliance.
Apply analytical skills to business problems and effectively communicates outcomes and recommendations.
Efficiently implement practical process improvements across the business.
Demonstrate solid business analytical skills and the ability to support deal structuring.
Maintain a sound knowledge of Group Credit Manual and Key Operating Procedures.
People and Behaviours
Proactively drive a culture of accountability and excellence by ensuring team members are held to account for performance and business outcomes (including KPIs, Risk, Compliance & Values), supported by coaching, reward and recognition, PFR and performance management initiatives.
Actively coach, mentor, and develop team members by providing timely & regular feedback and training (both formal and informal), and ensure all team members have an active development plan in place.
Ensure that employees are receiving stretch assignments and exposure with a view to lifting capability levels across the Service Transactions team.
Diligently ensure that all team members are appropriately accredited for training and people capabilities, including the identification and delivery of additional credit/risk coaching of team to ensure ongoing capability in commercial & risk acumen, and compliance.
Proactively facilitate ongoing development of self and team members to continuously build on credit, risk, technical and leadership capabilities within the team, and ensure progression of career pathways.
Participate constructively within own and wider team forums to ensure consistency and sustainability of the model across the wider group
Drive a productivity mind-set in team through the use of technology, VMB's, huddles and S&E platform to deliver on CI initiatives that generate a reduction in rework and an increase in productivity and/or high quality work outputs.
Consistently role model the Banks vision and values, and lead team members to do the same.
Use Your Voice engagement results to take action that drives positive change for the team.
Actively support EEO & OHS principles, and ensure team compliance of all Group mandatory obligations.
Role model a curious mindset and adoption of bank and other technology with a focus on raising levels across the Centre employees.
We want to hear from you if you have:
Demonstrated leadership experience in driving a high performance culture.
Demonstrated people management experience with demonstration of growing others.
Demonstrated commitment to delivering exceptional customer service.
Strong Financial Services Industry experience, including experience in a sales and/or risk role.
Strong Commercial Acumen and credit knowledge.
Possess high levels of motivation, drive and resiliency.
Strong oral and written communication skills, including proven ability to work collaboratively with business partners and stakeholders.
Strong ability to work in a team environment, think creatively and problem solve.
Exceptional organisational, planning, prioritisation and time management skills.
Proficiency in the use of technology & systems.
Extensive knowledge of bank products and financial services products and services.
Project Management experience (Desirable)
Demonstrates a passion for technology via adoptions and experimentation
FSRA Tier 2 Accreditation.
Industry related tertiary qualification (Desirable).
Certificate IV in training or similar discipline (Desirable).
Your Development If you live the values and demonstrate the people capabilities we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.