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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
To manage Trade Service Team in a business manner to achieve:
Process (as per Delegated Authority) the Trade transaction as per PPG/CA and GDOI/DOI.
Fully comply with all policy, procedure, rule and regulation related to Trade transactions
Build good relationship with all stakeholders.
Good level of control on transactional risk and key control standard.
Identify opportunity to develop & grow Trade customer base
Assisting other unit in processing day to day transaction.
Running the business as per cost budget and sharing the idea to save the cost.
The Role Responsibilities
Interface with customer (internal and external)
Maintain excellent relationship with customer at both middle and senior management level.
Cascade this relationship downward to other team members
Using professional knowledge and skill to protect the Bank's and customers' interests.
Customer services oriented and put the customer on the center of everything.
Support branch / trade counter performance in providing services to customer.
Maintain partnership with Client coverage and Transactional Banking team and be responsive to their service requirement.
Control and Risk Management
All processes to be aligned with Trade procedure, policy and circular provided by Global Trade operations.
Ensure that all services/products provided are legally comply with all rule, regulation, policy, procedure on sanction and anti-Money Laundering procedure, in order to protect the best interests of Bank and the customers.
Must comply with all respective Anti Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity and be responsible to report any suspicious activity or transactions as per procedures.
Ensure irregular and past due reports are reviewed and appropriate actions taken according to laid down instructions.
To ensure all aspects of risk escalation is effective and in accordance to Group Standard.
To identify the gap between processing and policy/procedure and recommend have appropriate dispensations to process the transaction.
To ensure that Health and Safety Policy is implemented in accordance with Group Standard.
To support DCC on ensuring that BCP/DRP plan are updated on a regular basis, and tested at least once a year and follow up any outstanding failure (make sure that BCP/DRP are workable during disaster).
To perform back up function as per list of Backup Plan (Planned and Unplanned Leave).
Responsibility for the risk control and security aspect of the local processing workflow to prevent errors, misplacement of documents and fraud.
Productivity and Budgetary Management
Support the Team to manage the work assignment, user profiles, work schedules and man-power resources to achieve improvement of productivity.
Running the business as per standard procedure and reduce the non-value added work.
Reduce the manual workaround process and migrate to digitize (echannel).
To guide and control clerical staffs to perform day to day activity and manage their accuracy in processing Trade transactions.
Able to provide internal training and sharing best practice to clerical team.
To support the Trade Services operations Team in all change initiatives and to ensure that such changes are implemented successfully in the Team under supervision
To build up service excellence, customers focus mindset and quality culture in the centre.
To maintain DOI/global DOI and keep the service quality performance as out lined in the Service Quality Standard
To meet Key Performance Indicator (KPI) requirement.
Checking documents against all rule and regulation related to Trade transactions and ensure that the transactional data has been inputted accurately.
Perform checking on all customer facility/credit availability/bank risk approval and execute the customer instruction as per customer's Delegated of Authority.
Monitoring the outstanding transaction (regular and irregular) through all report provided by TP system and reporting system, and take necessary action required.
Supervise the process of receipt and action of incoming/outgoing documents, inward/outward mail, swift messages to ensure that they are handled promptly and accurately
Handling inquiry and provide advisory to stakeholder whenever required.
Perform checking on Sundry, Suspense and Nostro outstanding.
Monitoring daily transaction volume.
Our Ideal Candidate
Have a good knowledge of Export & Import documentation and knowledge of complete range of trade products.
Have a good knowledge of UCP, ISBP rules, & other related trade rules and regulation latest version.
Good PC skills (Windows).
Good communication skill (English & local language).
Good FOREX knowledge.
Good knowledge of Trade Port system (IMEX, OTP, LTP), & other trade related systems (Ebbs, ebranch, PSGL, etc).
Awareness on risk associated on Trade transactions to protect the bank's and customer's interest.
Apply now to join the Bank for those with big career ambitions.