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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Assist to manage, direct and control the operations of WM Ops unit to achieve a smooth workflow, quality service and pleasant working environment.
Ensure compliance with operational procedures, group and regulatory policies and ensure controls are maintained.
Develop efficiency and effectiveness in reduction of manual work and eliminating error to improve service delivery capability in the Country.
Manage, motivate, and train staff to ensure performance and is optimised.
Review workflow for opportunities to improve process.
Drive and implement changes when approved.
Ensure adequate capacity plans in place to meet business growth.
Manage and ensure end to end process related in WM Ops are properly processed and settled accordingly for products as mentioned below,
Filing and documentation
Update the DOI, DOA and SLA with internal/external parties related to WM Ops transaction processing.
Review and checking the balancing of outstanding unit, sundry, suspense, Nostro account and other balancing related to WM ops that performed by Reconciliation and Investigation team, and ensure that any discrepancies are identified and rectified if necessary.
Reviewing and checking the report that submitted to other units/parties including regulatory reporting and ensure it's submitted in timely manner.
Ensure appropriate governance of End User Computing Applications used within Wealth Operations.
Ensure high security and protection of the Bank's, Client information and assets.
Support delivery of systems development activities for locally managed in country application, if applicable.
People and Talent
Ensure your action do not put yourself and others at risks.
Improve staff engagement and encourage others, in healthy and safe manner.
Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for the team and work in collaboration with risk and control partners.
Ensure the training and development for direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Monitor risks in every process related.
Ensure BCP Plan and BIA is in place and conduct BCP testing in line with group and country guidelines.
Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
Fully accountable and own regulatory audit/inspections on Wealth Operations teams in the Country.
Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. Lead by example by displaying exemplary conduct behaviours
Drive team engagement through joint/involve in Corporate Social Responsibilities ("CSR") and Diversity and Inclusion ("D&I") activities organised in the Country.
All branches, RMs, BMs, BSMs.
Business units, e.g. WM, Ops Risk, FMO, Support Function
Third party vendor/partners.
Third party product & service providers, e.g. Fund Managers, Custodian Bank,
Local regulators and other government departments/officials, e.g. BI, OJK, KSEI
Embed here for good and Group's brand and values.
Perform other responsibilities assigned under Country, Business or Functional policies and procedures.
Our Ideal Candidate
Market Knowledge: - awareness and understanding of the wider business, economic and market environment in which the firm operates
Business Strategy and Model: - awareness and understanding of the firm's business strategy and model appropriate to the role
Risk Management and Control: - the ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them
Financial Analysis and Control: - the ability to interpret the firm's financial information, identify key issues based on this information and put in place appropriate controls and measures
Governance, Oversight and Controls: - the ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Academic or Professional Education/Qualifications: S - 1
Licences and Certifications/accreditations: BSMR/LSPP Level 1 & 2
Bank training: Completed Mandatory Learning (e.g. AML, ABC)
Languages: Indonesia, English
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .