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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Scope of Role:
Processing of Trade related documents and liaison between customers and Hub Centre to deliver efficient services to clients. Training team member to improve work quality. Managing resources to enhance our work efficiency.
Strictly follow Trade and cash counter service DOI and JD, ensure the implementation of internal policy and compliance of regulatory requirements.
Timely and accurate resolution to all customer enquiries on Trade related services and products.
Act as "single window" into our Trade transaction and services.
To maintain quality standards to ensure our services for above mentioned products, meets customers' total needs, and that continued effort is made to exceed customer's expectation.
To check report and finish the product related returns in time. Establish statistic and filing procedure, ensure the accuracy and integrity of original records, contracts and other materials.
To provide support and monitor investigation cases handled by Hub Centre, through satisfactory resolution with the customer.
To be aware and identify opportunities for cross selling the Bank's products.
To be responsible for account related entry/deal input checking, ensure the effective control of risks through proper authority mechanism.
Help vet suspicious money laundering cases, where necessary, before sending them to Country Money Laundering Prevention Officer.
Daily work must comply with the Money Laundering Prevention Requirement and the Code of Conduct.
Shall be alert at all times to unusual or possible suspicious customer activity, and should report promptly any suspicious activity.
Periodically to do job rotation and take mandatory leave as per annual leave policy.
Support OM to build a nd update BCP plan and test periodically.
Attend and finish internal and external training to be skilled and qualified for the job.
Safe keep and register business chops, user Id password and critical vouchers, follow handover policy.
Processing relevant transactions and performing specific duties (e.g. reconciliation, regulatory reporting, callbacks, scanning, etc.) guided by the departmental operating instructions, guidelines, policies and standards set.
Periodically Back Up other function officer job if related concerned party is not available.
Back Up Operation manager job if related concerned party is not available
Our Ideal Candidate
College/University degree with 2-3 years of related banking experience
Knowledge in PBOC/SAFE/CBRC regulations
Good knowledge of trade
Creativeness in generating constructive new ideas
Good command of both written and spoken English
Organizing skills and Interpersonal skills
Good command of Human resource management and overall operation risk control.
Familiar with UCP600/ISBP/ICC522 and CNY/FCY clearing knowledge
Apply now to join the Bank for those with big career ambitions.