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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Scope Of Role:
Process/procedure review and quality control
Process change control
BAU exception handling
Service review & improvement
BAU transaction handling and document review
Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/judgment.
Provide framework for high performance work environments; establish tools and ensure best practices in BAU fulfilment.
Drive continual performance improvement, straight-through processing initiatives and automation to achieve service excellence.
Proactively communicate with the line manager on processing issues.
Design and implement control measures and monitoring plans for high quality services.
Promote & drive continuous improvement on processes and procedures.
Comply with the respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
Our Ideal Candidate
3 years' operation experience in banking industry
Good command of English and Chinese language skills
Good knowledge of corporate lending products
Excellent communication skill
With team spirit
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .