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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Scope of Role: 职责和角色：
To deliver simply first class service and advice to Wholesale Banking premier clients and internal Partners in all enquiries, problems, complaint resolution and other service-related issues.
Builds relationships and report with key clients at the transactional/operational level.
The Role Responsibilities
Handle Premier Client daily enquiries and deliver qualified response to clients in timely manner.
As first level staff, to record and help handle clients's complaints and escalate timely. 作为投诉处理第一线员工及时记录投诉和处理投诉并及时上报
Proactively anticipates clients needs and takes action
Use clear and appropriate communication skills and face to face interaction
Makes proactive calls and visits to clients to improve utilization of facilities, increase transaction volume, up/cross sell products and service and identify opportunities for channels and business referrals