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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The purpose of this role is to support the Global Head of Operational Risk ("OR") in discharging their accountabilities through delivery of an array of expertise to CROs, Risk Officers and others across the Second-Line, as well as to relevant First-Line colleagues.
This role includes oversight and management of the Insight and Monitoring OR team : Development and delivery of a programmed set of assessment, review and challenge around each NPRT to support all relevant attestations made around OR. The use of data and analytics to determine useful trends and comparison to enable meaningful and impactful insights to OR. This role also has oversight of OR policies covering Change, Product Management and Transaction Processing.
Operational Risk spans an array of potential for financial loss and negative impact on our clients and providers of capital. A developed understanding of this potential and the business case for minimising loss and impact is a requirement for this role.
From a regulatory perspective, under Section 320 of the European Union Capital Requirements Regulation (CRR) banks are required to demonstrate the ability to identify their exposures to Operational Risk and have in place an appropriate system of monitoring and control, Understanding this and other relevant regulatory requirements and guidance in respect of Operational Risk is a requirement for this role.
While risk management is carried out by the First-Line, the Group Operational Risk Team (GORT) team is accountable for monitoring and ensuring that Operational Risk is appropriately identified, assessed, understood/calibrated, controlled and managed, with Risk Appetite clearly articulated and supported by appropriate stress testing. GORT is also responsible for ensuring appropriate escalation, follow-up and learning from Operational Risk Events / Incidents. The role-holder is expected to deliver the required expertise to facilitate delivery of these GORT accountabilities by CROs, Risk Officers and others.
Working in partnership with Country and Regional Second-Line Operational Risk experts, those charged with Operational Risk management in the First-Line and identified SMEs enterprise wide the team is charged with ensuring the adequacy of - and adherence to - a comprehensive Operational Risk Type Framework.
The role-holder is required to understand the role and responsibilities of the GORT team as a whole and how these are discharged by the team, actively contributing to development and improvement in the same, as well as to remain informed of pertinent industry and organisational developments
Business The role-holder is also responsible for taking a lead in ensuring that insights and monitoring for OR related management information supports all Businesses and Functions in line with the Operational Risk strategy, in conjunction with Group Internal Audit and Compliance, is accurate, complete and timely. This includes review and challenge into Businesses' and Functions' to provide insights for internal and external stakeholders, and for committee purposes.
This will be achieved through delivery of the following:
Management information : Process of sourcing, compiling aggregating and reporting data to generate OR reports. The reporting process focuses on critical and non critical reports identified for OR. This management information for OR, should be timely, accurate and complete to enable impactful and meaningful insights and conversation.
Advice & Engagement : Offering a point of deeper expertise around more technical areas of operational risk, specifically on OR policies such as change, product management and transaction processing, including through engaging with regulators and the broader market, offer subject matter expertise
Provide accurate and timely MI to committees and stakeholders in the Bank
Fully adhere to - and actively contribute to - all agreed governance (e.g. committees) and other routines (regular meetings, attendance at other forums) for the GORT or, where applicable and requested
Act as an advocate for the GORT, its objectives and best practice in Operational Risk management more broadly where opportunity arises.
Adhere to such other process and governance requirements as requested by line management, from time to time.
People and Talent
Team Management: Uphold and reinforce the independence of the GORT, including through setting and monitoring appropriate Job Descriptions for direct reports and rigorous adoption of other people management routines (objective setting, performance reviews, development and training reviews etc.)
Talent Management: Help the GORT to identify, attract, employ, engage and retain high performing and high potential individuals as needed for the team and more broadly, including ensuring a high-quality succession pipeline.
Leadership: Lead through example and tone and help to build the appropriate culture and values within the team and across the wider organisation, communicating vision and building commitment and energy to focus on key priorities.
Ensure all activity adheres to the Risk Management Framework, with a specific focus on ensuring an effective framework for the management of Operational Risks within the team as they pertain to the role.
Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Deliver 'effective governance'; capability to challenge colleagues effectively; and willingness to work in an open and cooperative manner with all.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Insights and Monitoring OR Team to achieve the outcomes set out in the Bank's Conduct Principles.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Group Operational Risk Team
Country Operational Risk Team
Key other Risk colleagues
First Line and Third Line stakeholders
Key change, operations and technology partners / vendors
As delegated by line management from time to time.
Our Ideal Candidate
The role holder will have significant experience in Operational Risk management within the Banking industry, including relevant regulation and industry trends. In particular, the role holder will demonstrate:
A rigorous and analytical approach to risk management
Experience in providing and interpreting management information to stakeholders
Experience of business partnering, including the ability to synthesise and articulate complex and technical information clearly to diverse audiences
Ability to manage a diverse and challenging stakeholder community / team
Proven experience with co-ordination of many dependencies in a complex, large-scale environment
Excellent oral, written communication and presentation skills
Specific strong competence in the use of Excel for analysis of complex data and PowerPoint for communication purposes
Ideally the role holder will have specific experience of Operational Risk frameworks and have an in-depth knowledge of some of the key organisational and operational challenges faced by a Second-Line Operational Risk function. Experience of balancing cost targets with delivery need, as well as regulatory requirements, would also be helpful.
The role holder should comply with all mandatory e-learning as prescribed from time to time.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .