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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The purpose of this role is to support the Global Head of Operational Risk in discharging their accountabilities through delivery of an array of expertise to CROs, Risk Officers, and others across the Second-Line, as well as to relevant First-Line colleagues.
This role includes management and oversight of the Governance and Policy team which includes : Development, enhancement and delivery of the Operational Risk Type Framework ("ORTF") and associated policies and standards; delivery of training and people and culture.
Operational Risk failures could lead to the potential for financial loss and negative impact on our clients and providers of capital. A developed understanding of this potential and the business case for minimising loss and impact is a requirement for this role.
From a regulatory perspective, under Section 320 of the European Union Capital Requirements Regulation (CRR) banks are required to demonstrate the ability to identify their exposures to Operational Risk and have in place an appropriate system of monitoring and control, Understanding this and other relevant regulatory requirements and guidance in respect of Operational Risk is a requirement for this role.
While risk management is carried out by the First-Line, the Group Operational Risk Team (GORT) is accountable for monitoring and ensuring that Operational Risk is appropriately identified, assessed, understood/calibrated, controlled and managed, with Risk Appetite clearly articulated and supported by appropriate stress testing. GORT is also responsible for ensuring appropriate escalation, follow-up and learning from Operational Risk Events / Incidents. The role-holder is expected to deliver the required expertise to facilitate delivery of these GORT accountabilities by CROs, Risk Officers and others.
Working in partnership with Country and Regional Second-Line Operational Risk experts, those charged with Operational Risk management in the First-Line and identified SMEs enterprise, wide the team is charged with ensuring the adequacy of - and adherence to - a comprehensive Operational Risk Type Framework.
The role-holder is required to understand the role and responsibilities of the GORT team as a whole and how these are discharged by the team, actively contributing to development and improvement in the same, as well as to remain informed of pertinent industry and organisational developments.
Business The role-holder is also responsible for taking a lead in ensuring the development and enhancement of the OR framework, policies and standards to support all Businesses and Functions in line with the Operational Risk strategy.
This will be achieved through delivery of the following:
Advice & Engagement : Offering a point of deeper expertise around more technical areas of operational risk, including through engaging with regulators and the broader market, offer subject matter expertise
Governance : Develop and inculcate the right policy, process, technology and governance architecture, in partnership with ERM and Group Management where appropriate. Continuous collaboration with first and second lines to ensure the management and embedment of OR framework and policies.
In terms of specific Governance and Policy responsibilities:
Governance : Develop and support appropriate governance and routines (committees, forums and other) to support the GORT's mandate.
Training : To take ownership for the development and execution of OR training. This consists of communication, delivery and timely feedback to ensure appropriate enhancements at Group and Country level. Development of the content for all Operational Risk training, partnering with Learning & Development for the delivery thereof.
Framework certification : Provide assurance of compliance to regulations applicable to OR and agreement and tracking of actions in place to remediate non-compliance to regulations.
People & Risk Culture : Drive the engagement with Operational Risk enterprise-wide, supporting a culture that recognises and reflects Operational Risk in its operating model and its decision making.
Continuously enhance the OR framework and methodology, keeping abreast of external practises through research and participation in industry forums.
Manage the end-to-end OR process, ensuring a strong understanding and discipline of implementation of OR across teams
Take ownership and ensure that for all Second-Line accountabilities within the Operational Risk Type Framework, are being consistently delivered effectively and efficiently.
Develop and implement a training to raise the overall skillsets of the function (both technical and soft skills); this to include development and execution of training interventions, e.g. report writing and soft skills
Fully adhere to - and actively contribute to - all agreed governance (e.g. committees) and other routines (regular meetings, attendance at other forums) for the GORT or, where applicable and requested, that relate to the relevant COEs . Act as an advocate for the GORT, its objectives and best practice in Operational Risk management more broadly where opportunity arises.
Adhere to such other process and governance requirements as requested by line management, from time to time.
People and Talent
Team Management: Uphold and reinforce the independence of the GORT, including through setting and monitoring appropriate Job Descriptions for direct reports and rigorous adoption of other people management routines (objective setting, performance reviews, development and training reviews etc.)
Talent Management: Help the GORT to identify, attract, employ, engage and retain high performing and high potential individuals as needed for the team and more broadly, including ensuring a high-quality succession pipeline.
Leadership: Lead through example and tone and help to build the appropriate culture and values within the team and across the wider organisation, communicating vision and building commitment and energy to focus on key priorities
Ensure all activity adheres to the Risk Management Framework, with a specific focus on ensuring an effective framework for the management of Operational Risks within the team as they pertain to the role.
Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Deliver 'effective governance'; capability to challenge colleagues effectively; and willingness to work in an open and cooperative manner with all.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Governance and Policy team to achieve the outcomes set out in the Bank's Conduct Principles.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Group Operational Risk Team
Country Operational Risk Team
Key other Risk colleagues
First Line and Third Line stakeholders
Key change, operations and technology partners / vendors
As delegated by line management from time to time.
Our Ideal Candidate
The role holder will have significant experience in Operational Risk management within the Banking industry, including relevant regulation and industry trends. In particular, the role holder will demonstrate:
A rigorous and analytical approach to risk management
Experience in enhancing frameworks and policies
Proven experience in the development and delivery of training framework, polices and procedures
Experience of business partnering, including the ability to synthesise and articulate complex and technical topics clearly to diverse audiences
Ability to manage a diverse and challenging stakeholder community / team
Proven experience with co-ordination of many dependencies in a complex, large-scale environment
Excellent oral, written communication and presentation skills
Specific strong competence in the use of Excel for analysis of complex data and PowerPoint for communication purposes
Ideally the role holder will have specific experience of Operational Risk frameworks and have an in-depth knowledge of some of the key organisational and operational challenges faced by a Second-Line Operational Risk function. Experience of balancing cost targets with delivery need, as well as regulatory requirements, would also be helpful.
The role holder should comply with all mandatory e-learning as prescribed from time to time.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .