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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Perform onboarding of clients onto internal digital platforms
Manage incoming client queries with regards to onboarding or execution on digital platforms
Channels Engagement - Negotiation of Master Confirmation Agreements for Non-Deliverable Forward and Non-Deliverable Option and Equity Derivatives;
Identify potential clients' opportunities and review opportunities with FMO/Sales/Client Engagement and to propose the appropriate electronic enablement/digitisation solutions for client;
Ensure client valuations statements are generated and distributed accurately to external clients within the specified turnaround time;
Control and mitigate the reputation risk in making sure that MTM revaluation statements and agreements are sent to the right recipients on a timely basis, accurately and correctly;
Work closely with Legal team regarding any legal documentation issues during MCA negotiation and to ensure valuations statements are presented with a standard disclaimer;
Responding quickly and efficiently to internal and external stakeholders' queries and answering their queries and solving their problems in a professional, timely and efficient manner;
Develop and maintain positive relationship with various stakeholders (e.g. MO, FO, Legal, FMO sites) ;
Assist in production of various reports used by management;
To oversee the BAU activities with regards to MIS, Incoming, Queries, Reporting and Administrative functions within SD;
To provide guidance to all staff in terms of problem resolution and escalations and strengthening BAU aspects by encouraging inter-desks rotations;
Manage and understand the work flow processes for all processes within the team and to provide guidance and coaching to team member;
Involve in project work and UAT/UVT testing for any new initiatives;
Ensure the staff are in conformance to Desk Operating Instructions and quarterly reviews of the DOI must be adhered to;
Supervise and ensure that staff achieve the targeted KCSA and KPI's;
Assist manager in consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgments;
Continually seeking new opportunities for improvement for personal and profession development within the team and across the bank.
Maintains all standards of quality to ensure that the bank meets the customers' total needs and that continuous efforts are made to exceed customers' expectations;
Resolves day-to-day problems or escalates issues as appropriate;
Understand and master the product and processes well and a contact point on day-to-day issues;
Networks internally with sales and customer service colleagues to solve issues, and escalates unresolved issues as appropriate;
Responding quickly and efficiently to Front Office and Client Queries and solving their problems in a professional, timely and efficient manner.
Compliance and Risk
Ensures due care and diligence is exercised on day to day operational matters;
Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level; and
Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.
Our Ideal Candidate
Ideally have minimum 1 year's proven experience in a transaction documentation environment
preferably covering a wide range of Derivatives products;
Experience with ISDA template transactional level documentation and up-to-date awareness and knowledge of current ISDA activities;
Knowledge of ISDA terminology and definitions for all Derivatives to be able to negotiate confirmations independently.
Possess strong communication and inter-personal relationship skills.
Fluent in English (Spoken and Written)
Excellent PC skills: MS Word, MS Excel, VBA Skills
Extremely high attention to detail and a desire to learn and grow within the role.
Ability to meet tight deadlines.
Able to work autonomously, but also be a good team player.
High analytical and problem-solving abilities.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .