CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
RESPONSIBILITIES: The Global Enablement and Transformation Office helps drive and execute the overall strategic transformation agenda, including Client Journeys and New Ways of Working. The team works under the guidance of the Global COO Enablement and Transformation, Group COO and the OMT. The office also collaborates closely with other senior business and functional leaders in the bank to build and drive the bank-wide transformation. Client Readiness and Enablement is critical role within Transformation office supporting Client Journeys on VoC work, broadly focusing on following areas:
Define strategy and execution approach for Client Journeys VoCs, esp. for CCIB segment.
Develop execution framework for centralized database for client insights linked to client feedback/ initiatives/ journeys.
Identify, build and activate a network of VoC champions, learning curriculum and toolkits to support client engagement workshops/interviews
Support set-up of Client Experience lab in Singapore, ensure its fit for purpose for CCIB & PvB Segments
Provide client workshops/ interviews best practices across client journeys
Partner with key stakeholders on client workshops and conduct client interviews as and when required.
Drive the VoC strategy and commercialization plan for client journey squads
Work with internal stakeholders and/or external consultant identify and analyse critical gaps and opportunities for platforms and process for client feedback loop and develop a plan to address them.
Explore platforms/tools/technology to engage clients for feedback, digitise client feedback collection
Educate internal stakeholders about the availability of client insights, ensure the role of customer advocacy is clearly understood and internal alignment exists between these groups interactions and KPI's
Identify new and more effective sources and formats of client feedback
Working with COO's and Journey Owners it will be important that the chosen candidate has credible experience, but also comes with the right personal spirit and behaviours to drive new ways of working and client focus. As an individual, it will be important to have excellent interpersonal skills. The person must be hands-on enough to find, facilitate and implement practical solutions, yet able to operate at higher / more strategic levels to ensure we tackle the right problems.
Build Capability: - Expand knowledge of VoC tools and technique in Client Journeys teams. - Work to help implement a culture of continuous improvement across businesses/functions.
Governance: - Perform tracking and monitoring with prompt course correction as required. - Drive and deliver a portfolio of initiatives across the project/experiment life cycle in line with TO PMO standards and data quality.
Regulatory & Business Conduct: - Display exemplary conduct and live by the Group's Values and Code of Conduct. - Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. - Lead others (as applicable) to achieve the outcomes set out in the Bank's Conduct Principles. - Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key Stakeholders: - Global COO Client Enablement and Transformation - Client Journey Leads - Business / Journey / Functional / Regional COOs - Client Transformation MT members - Senior Business Leaders
Other Responsibilities: - Embed 'Here for Good' and Group's brand and Values in personal working practices - Maintains high levels of integrity, motivation and morale. - Perform other responsibilities assigned under Group, Country, Business or Functional policies & procedures
8+ years of relevant experience preferably within Financial Services.
Experience in client research roles or consulting background.
Strong interpersonal and communication skills.
Able to engage comfortably with senior stakeholders
High sense of independence and accountability
Mature self-starter who can quickly get up to speed and take a strategic view
Non-hierarchical and collaborative team player
Inquisitive, self-starter and natural networker
Able to deal with fluidity in role and changing expectations
Experience of facilitating workshops and conducting interviews with stakeholders at all levels
Culturally aware and able to adapt style and approach to the country they are working with.
Language skills relevant to the Banks footprint a plus.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .